Angelica Ortega
Monrovia,CA
Summary
Advanced clerical knowledge Goal-oriented, Self-sufficient Positive Detail-oriented Cash handling expertise, High level of accuracy, Up selling, Sales training, Excel skills, Problem-solving skills Adapt to diverse groups,Opening and closing procedures, Exceptional customer service, Resourceful Community Consultant, highly productive in task completion, leveraging efficiency to meet and exceed objectives. Skilled in conflict resolution, strategic planning, and community engagement, with an ability to foster meaningful relationships. Excel in communication, empathy, and problem-solving to facilitate positive outcomes and support community growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Community Consultant
AvalonBay Communities Inc.
Glendora/Monrovia/Pasadena, Ca
07.2024 - Current
- Lease vacant ready units and all upcoming availability
- Deescalate resident concerns
- Know current specials
- Know who my comps are as well as their current specials
- Assist with Lease Rent options weekly
- Collaborate with the maintenance team
- Assist supervisor in daily task
- Schedule and plan resident event for all five communities
- Input Notice to Vacate and send out move-out files
- Follow up with prospects
Regional Community Consultant
AvalonBay Communities Inc.
Glendora/Monrovia/Pasadena, Ca
12.2023 - 07.2024
- Be knowledgeable of my community
- Collaborate with my team on events, and upcoming projects
- Communicate with my manager, supervisors, maintenance, and associates
- Overcome objections
- Have empathy for residents
- Lease upcoming and vacant units
- Deescalate resident concerns
- Follow up with residents and prospects
- Be willing to improve
- Be prepared for prospects
Personal Trainer
La Fitness
Diamond Bar, Ca
06.2022 - 12.2023
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Created nutritional plans that support overall health goals of clients.
- Demonstrated various exercises with the use of free weights and machines.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Assisted clients in setting realistic short-term and long-term goals.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Inspected equipment regularly to ensure it is safe and functioning properly.
- Researched new training methods, trends, equipment., to stay up-to-date on industry standards.
Cocktail Server
The Commerce Casino
Commerce, CA
01.2018 - 02.2019
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Provided exceptional service to high volume of daily customers.
- Communicated with patrons to offer friendly service and determine needs.
- Maintained accurate cash handling practices while efficiently serving customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Physical Therapy Front Desk
Elite Motion Physical Therapy
Arcadia, CA
10.2016 - 01.2018
- Greet each and every patient getting treated
- Check patients in and out of clinic
- Provide paperwork needed to be seen for Physical Therapy
- Explain insurance benefits to patients
- Overcoming issues patients have with appointments, insurances, and Physical Therapy needs
- Have knowledge of Physical Therapy provided and Medical terms
Cocktail Server
The Bicycle Casino
Bell Gardens, CA
10.2014 - 06.2015
- Participated in team meetings and training sessions to improve service and sales skills.
- Implemented upselling techniques to maximize revenue.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Provided excellent customer service at all times.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Provided exceptional service to high volume of daily customers.
- Created rapport with new and returning patrons to foster guest satisfaction.
Sales Associate
Sprint
Norwalk, CA
10.2012 - 08.2014
- Provide Customer Service & Satisfaction
- Cash Handling Setting up store display Sales/ Meeting quota
- Maintaining store cleanliness
- Maintained records related to sales
- Prepared sales slips and sales contracts
- Verified that all customers received receipts for purchases
- Developed positive customer relationships through friendly greetings and excellent service
- Trained and served as a peer coach for new sales associates
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
Education
High School Diploma -
Arroyo High School
El Monte, CA01.2011
Banking & Occupation Certificate -
NASM Certified Personal Trainer -
Real Estate Principles Course Certificate -
Real Estate Practice Course Certificate -
Legal Aspects of Real Estate Certificate -
Skills
- Team facilitation
- Partnership development
- Project leadership
- Event planning
- Community building
- Sales experience
- Upselling
Certification
- Real Estate License
Timeline
Senior Community Consultant
AvalonBay Communities Inc.
07.2024 - Current
Regional Community Consultant
AvalonBay Communities Inc.
12.2023 - 07.2024
Personal Trainer
La Fitness
06.2022 - 12.2023
Cocktail Server
The Commerce Casino
01.2018 - 02.2019
Physical Therapy Front Desk
Elite Motion Physical Therapy
10.2016 - 01.2018
Cocktail Server
The Bicycle Casino
10.2014 - 06.2015
Sales Associate
Sprint
10.2012 - 08.2014
High School Diploma -
Arroyo High School
Banking & Occupation Certificate -
NASM Certified Personal Trainer -
Real Estate Principles Course Certificate -
Real Estate Practice Course Certificate -
Legal Aspects of Real Estate Certificate -
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