Alana Jones
Monrovia,CA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Server
Top Golf
05.2025 - Current
- Provided exceptional customer service to enhance guest experiences.
- Delivered food and beverages promptly to ensure satisfaction.
- Maintained cleanliness and organization of dining areas during shifts.
Busser/ Foodrunner/ Server
Kyuramen
02.2025 - 05.2025
- Handling preparations for food
- Serving guest and handling billing
- Unpacking and restocking inventory
Tunnel Guide
Fast Five Express Car Wash
Monrovia, California
06.2023 - 11.2024
- Checking out the guess with the correct car wash
- Guiding guests into the tunnel carefully
- Unpacking all back inventory
Sales Associate Expert
Uniqlo
Arcadia, California
08.2022 - 01.2023
- Guiding Guest to find their best match in clothing
- Welcoming all people into the store
- Unpacking all back inventory and placing it on the floor
Sales Associate
European Wax Center
San Francisco, California
01.2022 - 06.2022
- Providing guests with an inclusive experience and a safe environment
- Pitching "Wax Passes" to guests to provide a smoother experience
- Cleaning rooms to provide a smooth experience for guests
Cashier
Corner Bakery
Pasadena, California
06.2021 - 09.2021
- Preparing bakery items for customers
- Checking customers in and out of the restaurant
- Making coffee, teas, and lemonade for guest
Education
Bachelor of Arts - Psychology
California State University Dominguez Hills
Carson, California12.2025
Associate of Arts - Psychology
Citrus Community College
Citrus, California09.2023
Psychology
The University Of San Francisco
San Francisco, California06.2022
Arcadia High School
Arcadia, California06.2021
Skills
- Leadership
- Team collaboration
- Problem resolution
- Effective communication
- Conflict management
- Time management
- Handling stressful situations and problem-solving quickly
Awards
- Honor Roll Society - Arcadia High School
- Founding a Black Student Union on campus - Arcadia High School
Affiliations
Sigma Gamma Rho Sorority, Inc.
Timeline
Server
Top Golf
05.2025 - Current
Busser/ Foodrunner/ Server
Kyuramen
02.2025 - 05.2025
Tunnel Guide
Fast Five Express Car Wash
06.2023 - 11.2024
Sales Associate Expert
Uniqlo
08.2022 - 01.2023
Sales Associate
European Wax Center
01.2022 - 06.2022
Cashier
Corner Bakery
06.2021 - 09.2021
Bachelor of Arts - Psychology
California State University Dominguez Hills
Associate of Arts - Psychology
Citrus Community College
Psychology
The University Of San Francisco
Arcadia High School