Summary
Overview
Work History
Education
Skills
Certification
Clinical Observation
Volunteer Work
Websites
References
Timeline
Generic

Alysa Small

Walnut Creek,CA

Summary

Seasoned Community Consultant with robust background in fostering community engagement and developing sustainable relationships. Strong ability to design, implement, and assess strategic programs in line with community needs. Skilled at collaborating with diverse groups, facilitating dialogue, and resolving conflicts. Noteworthy impact on strengthening community ties and forging partnerships that advance communal goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Community Consultant

AvalonBay Communities
08.2022 - Current
  • Conducted market research and analysis to identify trends in rental housing market.
  • Facilitated community events to enhance resident engagement and satisfaction.
  • Developed and implemented marketing strategies to attract new residents.
  • Analyzed competitor communities to pinpoint strengths and weaknesses.
  • Identified growth opportunities for community through targeted research.

Housing Services Ambassador

University of California - Riverside
09.2021 - 06.2022
  • Formulated and executed innovative strategies to enhance customer service and resident satisfaction in university housing.
  • Launched new programs and initiatives to enrich the residential experience for students.
  • Collaborated with campus partners to promote community engagement within university housing.
  • Identified and resolved issues raised by residents concerning housing services and facilities.

Phlebotomy Internship

VA Hospital
05.2021 - 06.2021
  • Maintained clean and organized work areas to enhance safety and efficiency of phlebotomy processes.
  • Conducted quality control checks on phlebotomy equipment to ensure accuracy of test results.
  • Executed pre-analytical and post-analytical tasks, including specimen labeling and processing, for timely patient results.
  • Ensured regulatory compliance by adhering to all laws and policies related to phlebotomy and patient care.

Education

Bachelor of Arts - Psychology

University of California - Riverside
Riverside, CA
06.2022

Skills

  • Phlebotomy and specimen collection
  • Effective communication
  • Conflict resolution
  • Research and sample handling
  • HIPAA compliance
  • Patient care
  • Customer service

Certification

  • Certified Phlebotomy Technician (CPT)

Clinical Observation

  • Observed Dr. Faris Ghosheh for 50 hours gaining insight into diagnostic procedures and patient communication in an outpatient clinic.
  • Observed cataract evaluations, patient consultations, and outpatient procedures.
  • Gained exposure to pre- and post-operative care in cataract management.
  • Learned to identify key diagnostic tools such as slit-lamp exams and visual acuity testing.
  • Shadowed clinic workflow and patient interactions in a fast-paced outpatient setting.

Volunteer Work

  • Strengthened communication skills by assisting patients, families, and visitors in a high-stress environment.
  • Applied organizational skills by restocking supplies and preparing patient rooms to support efficient care.
  • Collaborated with medical staff by transporting specimens, equipment, and charts between departments.
  • Built adaptability and teamwork skills by supporting workflow in a fast-paced emergency setting.
  • Developed empathy and patient-centered care through providing comfort and non-clinical support.

References

  • Salvador Millado - Community Manager at AvalonBay Communities

925.943.7977 | salvador_millado@avalonbay.com

  • Ciera Vasquez - Sales and Service Supervisor at AvalonBay Communities

949.589.7759 | ciera_vasquez@avalonbay.com

Timeline

Community Consultant

AvalonBay Communities
08.2022 - Current

Housing Services Ambassador

University of California - Riverside
09.2021 - 06.2022

Phlebotomy Internship

VA Hospital
05.2021 - 06.2021

Bachelor of Arts - Psychology

University of California - Riverside