Alysa Small
Berkeley,CA
Summary
Well-qualified Community Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Consultant
AvalonBay Communities
Rancho Santa Margarita
08.2022 - Current
- Participate in market research and analysis to identify trends and opportunities in the rental housing market
- Conduct market research to identify potential growth opportunities for the community
- Develop and implement marketing strategies to attract new residents to the community
- Analyze competitor communities to identify their strengths and weaknesses, and implement strategies to differentiate our community from the competition
Housing Services Ambassador
University of California - Riverside
Riverside
09.2021 - 06.2022
- Develop and implement innovative strategies to improve customer service and resident satisfaction in university housing
- Develop and implement new programs and initiatives to enhance the residential experience for students
- Collaborate with campus partners to develop and implement programs and initiatives that promote a sense of community and engagement within university housing
- Identify and address any issues or concerns raised by residents regarding housing services and facilities
Phlebotomy Internship
VA Hospital
Loma Linda
05.2021 - 06.2021
- Assist in maintaining a clean and organized work area to ensure the safety and efficiency of the phlebotomy process
- Assist in performing quality control checks on phlebotomy equipment to ensure accuracy and reliability of test results
- Complete pre and post-analytical tasks, such as specimen labeling and processing, to ensure accurate and timely results for patients
- Assist in maintaining regulatory compliance by following all applicable laws, regulations, and policies related to phlebotomy and patient care
Cashier
Sam's Club
San Diego
09.2019 - 09.2020
- Maintain a high level of accuracy and efficiency when handling cash transactions to minimize discrepancies and ensure customer satisfaction at Sam's Club
- Provide exceptional customer service by promptly and accurately handling customer inquiries, complaints, and requests at Sam's Club
- Assist customers in locating products and provide recommendations based on their needs and preferences to enhance their shopping experience at Sam's Club
- Assist in training new cashiers on proper cash handling procedures and customer service techniques to maintain a knowledgeable and efficient team at Sam's Club
- Collaborated on A/B tests, increased click-through
Education
Bachelor of Arts - Psychology
University of California - Riverside
06.2022
Skills
- Phlebotomy
- Specimen Collection
- Research
- Sample Handling
- HIPAA
- Patient Care
- Customer Service
Certification
- Certified Phlebotomy Technician (CPT)
References
- Linda Aguilera, UC Riverside, linda.aguilera@ucr.edu
- Shara Valo, Sam's Club, (619) 858-0084
Timeline
Community Consultant
AvalonBay Communities
08.2022 - Current
Housing Services Ambassador
University of California - Riverside
09.2021 - 06.2022
Phlebotomy Internship
VA Hospital
05.2021 - 06.2021
Cashier
Sam's Club
09.2019 - 09.2020
Bachelor of Arts - Psychology
University of California - Riverside