Kalie Thomas
Phoenix,AZ
Summary
Dynamic bartender with expertise in delivering exceptional service in fast-paced settings. Proven ability to manage multiple tasks while maintaining cleanliness and hygiene, ensuring a welcoming atmosphere for guests. Adept at upselling and creating memorable experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Drink Runner
Elephante Scottsdale
Scottsdale, AZ
11.2025 - Current
- Memorize cocktail garnishes, table numbers, and seat numbers
- Memorize cocktails and be able to answer guest questions about cocktail menu
- Escort cocktails, beer, wine, and non-alcoholic beverages to tables while describing drinks to guests as they are received
- Learn and memorize espresso and matcha beverages as well as recipes
- Clean and sanitize espresso machine and espresso bean grinder properly.
- Supported special events by efficiently delivering drinks to designated areas per event requirements.
- Balanced multiple tasks effectively, prioritizing responsibilities according to urgency while maintaining excellent service standards throughout each shift.
Bartender
Hearsay
Phoenix, AZ
09.2025 - 12.2026
- Take guest orders and serve craft cocktails, beer, wine, and food with accuracy and efficiency
- Maintain a clean and welcoming environment throughout the dining room and bar area
- Provide fast, friendly, and professional service to guests in a high-volume setting
- Offer personalized recommendations and pairings to elevate the guest experience
- Keep bar and service inventory fully stocked and organized
- Display expert knowledge and precision in preparing both specialty and classic cocktails
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Mavrix
Scottsdale, AZ
04.2024 - 10.2025
- Meet and exceed health and safety standards within the center
- Take orders and pour cocktails/beer/wine for patrons
- Collaborated with kitchen staff to coordinate food and drink pairings for special events.
- Utilized point-of-sale systems for accurate order processing and cash handling procedures.
- Provide fast, friendly service to guests at the bar and on bowling lanes
- Provide personal recommendations and pairings
- Keep inventory restocked and available
- Assisted in training new staff on beverage preparation and customer service standards.
- Managed inventory levels, restocking supplies to minimize disruptions during peak hours.
Bartender
Zipps Sports Grill
Scottsdale, AZ
04.2022 - 02.2024
- Managed a high volume of customers regularly
- Maintain customers' engagement and satisfaction through frequent rounding on tables and bar guests
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Checked customer identification
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Strong memory retention
- Excellent customer service
- Handling customer complaints
- Cleanliness and hygiene
- Attention to detail focus
- Flexible schedule availability
- Upselling and cross selling
Accomplishments
- #1 in sales in all 14 Zipps Sports Grill locations for 6 consecutive months
- #1 in sales at Mavrix for 3 months
- Procured 500-600 drinks per shift
Certification
- Title IV License - 06/06/2025-06/06/2028
- Food Handlers Card
Timeline
Drink Runner
Elephante Scottsdale
11.2025 - Current
Bartender
Hearsay
09.2025 - 12.2026
Bartender
Mavrix
04.2024 - 10.2025
Bartender
Zipps Sports Grill
04.2022 - 02.2024
GED -
Maricopa Community Colleges, Rio Salado Community College