Montserrat Maya
Roswell ,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Drink Runner
Egg Harbor Cafe
11.2024 - Current
- Provided exceptional customer service, addressing guest concerns or special requests professionally and politely.
- Maximized efficiency by carrying multiple drink orders at once, reducing customer wait times.
- Upheld company policies regarding responsible alcohol service, proactively identified potential issues, and intervened when necessary.
- Demonstrated knowledge of menu offerings, providing recommendations to customers when needed.
General Merchandiser
Target
12.2022 - 09.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
Sales Associate
5 Below
09.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Dunkin' Donuts
08.2020 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate of Science - Business Administration
Georgia State University
Atlanta, GA05-2026
High School Diploma -
Centennial High School
Roswell, GA05-2023
Skills
- Strong memory retention
- Excellent customer service
- Handling customer complaints
- Cleanliness and hygiene
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Drink Runner
Egg Harbor Cafe
11.2024 - Current
General Merchandiser
Target
12.2022 - 09.2024
Sales Associate
5 Below
09.2021 - 08.2022
Team Member
Dunkin' Donuts
08.2020 - 08.2021
Associate of Science - Business Administration
Georgia State University
High School Diploma -
Centennial High School
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