Kalie Hassan Turay
Herndon,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [5] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Unarmed Security
Allied Universal Security
Sterling, AK
03.2020 - Current
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Completed full building and grounds patrols to spot and investigate concerns
- Monitored alarm systems to detect any unauthorized entries into protected areas
- Monitored [163]-point security camera system day and night to protect lives and property
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons
- Responded quickly to incidents and assessed active situations for security concerns
Escort
Huntilgton
Sterling, VA
09.2018 - Current
- Transported over [20] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Located and read airport monitors to determine arrival and departure information.
- Explained rules to passengers and helped correctly transfer between lines.
- Provided boarding assistance to elderly, sick or injured people.
- Responded to transportation questions and requests for information from children and parents.
- Answered questions regarding flight schedules, travel routes and arrival times.
Customer Service, Front End/Cashier
LOWE’S
Chantilly, VA
06.2020 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
- Answered product and service questions, suggesting other offerings to attract potential customers
- Processed customer refunds and exchanges according to established guidelines
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Collected and analyzed customer information to prepare product or service reports
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Provided primary customer support to internal and external customers
Crew Member
Five Guys
Sterling, AK
02.2018 - 08.2018
- Provided excellent customer service by greeting customers and meeting quality expectations
- Operated cash register to ring up final bill and process various forms of payment
- Handled lines and cables to tie and untie barges and boats
- Addressed guest needs, questions or concerns to create optimum experience onboard
- Trained new team members on procedures, customer service and sales techniques
- Worked well with teammates and accepted coaching from management team
Education
High school diploma -
Westfield High School
2019
Skills
- Effective communicator, attentive listener, and patient to create outstanding work
- Thrive exceptionally well in stressful situations, and if needed, multi-task several jobs to meet deadlines
- Computer Skill
- Customer Service
- Perimeter Patrol
- Accident investigations
- Surveillance
- Security camera monitoring
- Security operations experience
- Verbal and written communication
Languages
English
Krio
Temne
Yolof
Timeline
Customer Service, Front End/Cashier
LOWE’S
06.2020 - 12.2021
Unarmed Security
Allied Universal Security
03.2020 - Current
Escort
Huntilgton
09.2018 - Current
Crew Member
Five Guys
02.2018 - 08.2018
High school diploma -
Westfield High School
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