Kalifa Galbraith

• Collaborate with internal cross functional teams such as Deal Desk, Product Management, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies, maximizing account potential
• Utilize Salesforce CRM to run reports to mitigate attrition,forecast renewal risks 120 days out from contract end date
• Focus on upsells during renewal to increase revenue and extended contract term lengths to ensure retention
• Promptly resolved customer inquiries, maintaining exceptional customer engagement.
• Support Retail & Consumer Goods as well as Healthcare & Life Sciences verticals

• Managed a team of 5 Account Managers dedicated to maintaining and growing open-source software in the Civilian Space of the Public Sector
• Delivered the implementation and growth of Blanket Purchase Agreements (BPA) within Department of Labor(DOL)

($1M award in 2019, 13% growth as of 2022) and Federal Aviation Administration (FAA)($78M commitment over 5

years)

• Retained the health of Enterprise License agreements (ELAs) within Department of Veterans Affairs ($12M),Social

Security Administration($8M) and Department of Energy($2M)

• Cultivated productive client/vendor, customer success, and partner relationships to drive retention and growth.
• Mentored and supported junior account managers to develop their accounts and professional brand through training

and operational guidance

• Led product campaigns with the marketing team to generate leads and increase open rates.
• Represented DLT traveling for onsite DOE customer meetings, and conferences such as DOE NLIT

• Owned the sales cycle from prospect to close, focusing on adoption and customer success
• Maintained and grew a $20 million book of business across 3 accounts
• Achieved annual sales quotas by 110% in 2019 and 130% in 2020.

• Resolved concerns with products and services, driving retention and sales of add on services
• Followed through on all critical inter-departmental escalations to increase customer retention rates
• Trained new personnel regarding company operations, policies, and services

• Established new customer loan accounts, processed paperwork, and reviewed applications.
• Verified customer identification and documentation for compliant transactions.