Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kalila Sayavong

Newport Beach,CA

Summary

Motivated server with engaging personality and flexible approach to maintain team harmony. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Little Sister
07.2023 - Current
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.

Server

Damansara Co.
10.2022 - 05.2023
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Ice Cream Server

Paradis Ice Cream
08.2021 - 06.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.

Barista

Teamaru
09.2020 - 08.2021
  • Created wide variety of cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Education

High School Diploma -

School of Social Justice
Los Angeles, CA
06.2022

Skills

  • Customer Service and Rapport
  • Transactions and Cash Handling
  • High-Volume Dining
  • Guest Relations

Certification

  • Food Handler's Certificate
  • California RBS Alcohol Training

Timeline

Restaurant Hostess

Little Sister
07.2023 - Current

Server

Damansara Co.
10.2022 - 05.2023

Ice Cream Server

Paradis Ice Cream
08.2021 - 06.2022

Barista

Teamaru
09.2020 - 08.2021

High School Diploma -

School of Social Justice

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Kalila Sayavong