Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kalilah Allen

Greenville,SC

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating, and solving various problems. Analytical and organized professional comfortable working independently or as part of a team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Specialist

MRI Software LLC
09.2019 - Current
  • Collected, arranged, and inputted information into the database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Motivated and trained employees to maximize team productivity.
  • Verified address and employment for unique clients that required particular care.

Customer Service Representative

TCF National Bank
10.2018 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sleep Coach

Sleep Coaches LLC
06.2018 - 09.2018
  • Utilized positive communication to encourage the team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Monitored team practices to establish a high level of performance.
  • Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience, and respect for others.

Prior Authorization Pharmacy Technician

Alorica
12.2017 - 05.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.

Home Health Aide

Partners In Care Inc.
12.2016 - 11.2017
  • Assisted patients with dressing, grooming, and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping, and other light housekeeping duties as instructed by the client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.

Education

High School Diploma -

Gulf Coast High School
Naples, FL
06.2010

Skills

  • Program Evaluation
  • Public Health
  • Case Management
  • Skilled Multi-tasker
  • Problem-Solving
  • Phone Etiquette
  • Real Estate
  • File Management
  • Personal Information Management
  • Data Entry
  • Client Services
  • Background Screening

Certification

Character Development, Teen Mania Honor Academy (August 2013 - August 2014).

Timeline

Operations Specialist

MRI Software LLC
09.2019 - Current

Customer Service Representative

TCF National Bank
10.2018 - 04.2019

Sleep Coach

Sleep Coaches LLC
06.2018 - 09.2018

Prior Authorization Pharmacy Technician

Alorica
12.2017 - 05.2018

Home Health Aide

Partners In Care Inc.
12.2016 - 11.2017

High School Diploma -

Gulf Coast High School

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