Kalimba Phillips
Ladera Heights,CA
Summary
Dynamic Finance major committed to continuous learning and hands-on experience in the financial sector. Passionate about developing practical skills in financial analysis, budgeting, and strategic decision-making within a professional setting. Recognized for discipline, focus, and a collaborative mindset honed through years of competitive athletics. Actively pursuing an internship opportunity to leverage academic knowledge while gaining valuable insights into real-world financial operations.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Los Angeles, CA
06.2025 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Swim Instructor
YMCA of westchester
Westchester, CA
07.2022 - 08.2024
- Instructed swim lessons for various age groups at community-focused facility.
- Monitored pool activity to ensure participant safety and adherence to guidelines.
- Assisted in maintaining clean and safe swimming facilities for all users.
- Communicated effectively with parents regarding student progress and concerns.
- Monitored swimming areas to ensure safety and compliance with regulations.
- Enforced pool rules to maintain a safe environment for all guests.
- Assisted in conducting swim tests for children and adults.
- Responded rapidly to emergencies and performed first aid as needed.
Education
Bachelor of Science - Finance
St Johns University
New York, NY06-2028
High School Diploma -
Notre Dame High School
Sherman Oaks, CA06-2024
Skills
- Data analysis
- Team collaboration
- Problem solving
- Adaptability in teaching
- Creative thinking
- Risk assessment
- Customer service
- Project management
- Regulatory compliance
Timeline
Customer Support Specialist
06.2025 - Current
Swim Instructor
YMCA of westchester
07.2022 - 08.2024
High School Diploma -
Notre Dame High School
Bachelor of Science - Finance
St Johns University