Kalin Mundo
Bushwick,NY
Summary
A highly efficient individual in communication and strategizing, as well as more than 10 years of experience in retail and 5+ years of hospitality. Comfortable with public speaking and engaging with large groups of people and facilitating activities. Also excellent in analyzing statistics, and working to achieve goals, both as an individual and as a team.
Overview
13
13
years of professional experience
Work History
Manager
Amadeus Night Club
06.2015 - Current
- Manage the Schedules of bar staff, and zoning the appropriate amount of waitresses to ensure there are enough employees in order to deliver smooth service during the night
- Coordinating directly with promoter budgets, deposits, curating drink and bottle package menu's based on theme of party
- Cash management ensuring all payments are secure and correctly processed
- Maintaining a healthy atmosphere overseeing the floor and handling customer complaints or special requests, ensuring that all patrons have a positive experience
Tech specialist/Tech Expert/Genius Mac Technician
Apple Store
06.2023 - 05.2023
- Delivered memorable customer experiences by providing efficient and reliable repairs on Mac Devices within company specific time frame
- Mentored technicians by offering constructive feedback, sharing resources, and being readily available to support the teams needs
- Delivered accurate inventory counts with methods such as manual counting, cycle counting, and barcode scanning detecting discrepancies between recorded & physical stock
- Maintained strong and efficient performance metrics averaging 3 sessions/hr while having a 92% NPS
- Responsible for maintaining visual standards in the repair to guarantee a safe and healthy environment for the team
City Carrier Assistant
United States Postal Service
09.2013 - 02.2016
- Organized and sorted mail for various town routes, ensuring accurate and timely delivery of mail documents to residences and businesses
- Planned most efficient delivery routes throughout the neighborhoods and streets to return to office by 4pm cut off Time.
- Accountable for handling registered, certified, and insured mail and obtaining required signatures
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
Sales Athlete/ Pro Athlete
Nike
05.2012 - 03.2015
- Actively processed transactions on the sales floor, facilitating telephone orders, contributing to seamless operations
- Keep the staff updated on new technologies and trends regarding Nike products
- Executed daily shipping and receiving responsibilities, maintaining organization in the back of house
Education
CW/LIU Post
Greenvale, NY06.2010
High School Diploma -
Wyandanch Memorial HS
Wyandanch, NY01.2010
Skills
- Customer Service
- Certified Mac Technician
- Certified IOS Technician
- Leadership
- Communication and collaboration
- Recruitment & onboarding
- Cash Handling/Payroll
- Inventory
- Merchandising
- Training
- Scheduling
- Inventory Management
Timeline
Tech specialist/Tech Expert/Genius Mac Technician
Apple Store
06.2023 - 05.2023
Manager
Amadeus Night Club
06.2015 - Current
City Carrier Assistant
United States Postal Service
09.2013 - 02.2016
Sales Athlete/ Pro Athlete
Nike
05.2012 - 03.2015
High School Diploma -
Wyandanch Memorial HS
CW/LIU Post
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