Carmen Andujar
Bronx, NY,NY
Summary
Dedicated and experienced healthcare professional with proven expertise in supervising teams, navigating complex healthcare systems, and providing community advocacy. Adept at training employees, resolving conflicts, and implementing organizational procedures. Recognized for exceptional communication skills, critical thinking, and a visionary approach to achieving team goals and organizational objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pediatric Community Health Worker Supervisor
Jacobi Hospital
11.2021 - Current
- Supervise a team of Community Health Workers (CHWs), ensuring efficient task assignment, training, and performance evaluations.
- Provide ongoing guidance and mentorship to CHWs to enhance their ability to support families effectively.
- Coordinate team schedules, monitor workloads, and ensure prompt completion of responsibilities.
- Support families in accessing resources such as food assistance, childcare, WIC, legal aid, parenting support, and insurance services.
- Provide expert navigation through Early Intervention, Committee for Preschool Special Education (CPSE), and Office for People with Developmental Disabilities (OPWDD) processes.
- Lead team meetings to discuss case management strategies, address challenges, and implement solutions.
- Collaborate with interdisciplinary teams to meet organizational goals and enhance service delivery.
- Mediate client complaints, resolve issues, and adjust strategies to align with changing community needs.
Public Health Advisor
NYC Health + Hospitals
06.2020 - 11.2021
- Conducted case investigations and contact tracing for COVID-19, documenting confirmed and suspected cases.
- Educated individuals on isolation policies, quarantine protocols, and public health guidelines.
- Led and trained colleagues in Accelerated Contact Tracing and managed Pop-up Testing sites to expand community testing efforts.
Patient Access Representative – Appointment Desk
Union Community Health Center
01.2008 - 06.2020
- Handled a high volume of phone calls, scheduling appointments, and verifying insurance coverage for patients.
- Processed referrals for specialty care and ensured documentation compliance with insurance requirements.
- Delivered exceptional customer service by resolving patient inquiries and coordinating interdepartmental communications.
Patient Access Representative
St. Barnabas Hospital
01.2007 - 01.2008
- Registered 30+ patients daily for medical services, including follow-up appointments post-discharge.
- Supported various specialty departments including Gastroenterology, Cardiology, and Orthopedics.
- Participated in team meetings, contributing actionable solutions to improve department workflows.
Education
Master of Science - Health Informatics
Metropolitan College of New York
New York, NY08.2025
Bachelor of Science - Health Services Administration
Lehman College, City University of New York
Bronx, NY05.2020
Skills
- Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Allscripts, Epic, Salesforce, HBOWEM, Redcap
- Languages: Bilingual – English and Spanish
- Core Competencies:
- Team Leadership and Staff Training
- Community Advocacy and Resource Navigation
- Cross-Agency Collaboration
- Project Management and Strategic Planning
- Multitasking and Problem-Solving
Certification
- Expert in managing Early Intervention and CPSE processes
- Proficient in handling community health crises with public health advisories
- Recognized for building strong relationships with families and community organizations
Timeline
Pediatric Community Health Worker Supervisor
Jacobi Hospital
11.2021 - Current
Public Health Advisor
NYC Health + Hospitals
06.2020 - 11.2021
Patient Access Representative – Appointment Desk
Union Community Health Center
01.2008 - 06.2020
Patient Access Representative
St. Barnabas Hospital
01.2007 - 01.2008
Bachelor of Science - Health Services Administration
Lehman College, City University of New York
Master of Science - Health Informatics
Metropolitan College of New York
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