KALINA CABAN
Providence,RI
Summary
A self driven and responsible leader with a diverse skill set, seeking an opportunity to contribute to self and business growth.
Overview
13
13
years of professional experience
Work History
Salon Manager
Hairvine Salon Boutique
10.2019 - Current
- Manage operations ensuring the salon runs smoothly and efficiently.
- Train new hires
- Arrange employee’s schedules
- Manage finances. Create and maintain the salon’s budget, track expenses, inventory, along with monitoring revenue.
- Process payroll accurately and efficiently, ensuring all employees are compensated accordingly.
Head Bartender
Shogun Hibachi & Sushi
06.2018 - 09.2023
Customer Service Representative
Beltone
07.2017 - 10.2019
- Scheduled new patient consults
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, company information and marketing inquiries.
- Administrative tasks such as filing, scanning, and data entry.
Barista
Citizens Bank
07.2013 - 07.2017
- Food and beverage preparation
- Complied with health and safety regulations. Maintained work and seating area’s sanitation.
Main Cashier
Old Navy
10.2011 - 08.2016
- Greeted upon arrival gracefully and rapidly to resolve customers conflicts or needs.
- Assisted incoming calls regarding store operations, products, promotions.
- Markdown/promotional procedures
- Processed payments, upsold products.
- Credit card competitor
CNA
Homefront Health Care
10.2012 - 12.2013
- Home Health Care Attendant
Education
License -
Boston Bartending School
03.2013
CNA License -
Homefront Health Care
10.2012
Diploma -
Feinstein High School
06.2010
Skills
- Bilingual
- Attentiveness
- Communication
- 10 years of Customer Service
- Scheduling
- Organization
- Employee Relations
- Leadership
- Teamwork
- Adaptability
- Time management
- Accountability
Timeline
Salon Manager
Hairvine Salon Boutique
10.2019 - Current
Head Bartender
Shogun Hibachi & Sushi
06.2018 - 09.2023
Customer Service Representative
Beltone
07.2017 - 10.2019
Barista
Citizens Bank
07.2013 - 07.2017
CNA
Homefront Health Care
10.2012 - 12.2013
Main Cashier
Old Navy
10.2011 - 08.2016
License -
Boston Bartending School
CNA License -
Homefront Health Care
Diploma -
Feinstein High School