Kalina Flores
West Hollywood,USA
Summary
Motivated and dependable that can easily adapt to any environment. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Always excited to learn, and passionate about staying current with industry trends.
Overview
4
4
years of professional experience
Work History
Support Specialist /Accounting Department
Allstate HOA Management
Los Angeles, CA
04.2024 - Current
- Uploaded received invoices, and paid past due invoices either in an online portal or by calling vendors or agents. Processed homeowner reimbursements when requested, filed tax forms, and updated legal information, such as SOS.
- Managed in-office appointments, monitored who entered the building, and sent out and received mail from USPS, UPS, and FedEx. Processed checks received in office, always booking, and confirming when deposited.
- Learned how to read statements, and how to discuss topics such as past due balances, collections, or legal litigations.
- With over 530 associations with anywhere between 5 and 201 owners, all client inquiries were answered or addressed in a timely manner.
Sales Associate
Princess Polly
Los Angeles, CA
01.2025 - 05.2025
- Restocked shelves as needed to ensure sufficient inventory levels.
- Resolved concerns by communicating, and avoided conflicts.
- Created memorable customer experiences by assisting with sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change. Processed returns and exchanges, always following company policies.
Seasonal Sales Associate
Fjallraven
Los Angeles, CA
11.2023 - 01.2024
- Assisted customers with sales and service needs, always providing accurate information about pricing, materials, and functions.
- Demonstrated product features and benefits for customers' needs, making sure that details about material, pricing, and functionality are heavily emphasized.
- Upsold additional items based on customer interests and needs. Developed promotional strategies to increase sales volume.
- Built and maintained relationships with peers and upper management to drive team success.
F&B Cashier
Desert Diamond Casino
Sahuarita, AZ
03.2023 - 10.2023
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct. Always checked to confirm that all day work received while clocking in was accurate and precise to avoid any complications.
- Demonstrated knowledge of menu offerings. Providing excellent customer service, promoting sales or new products, and encouraging patrons to sign up for the loyalty program.
- Addressed customer complaints or issues professionally and courteously. Prevented losses by watching for suspicious behavior, and followed company security procedures for handling any amounts of money. Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Barista
Starbucks
Tucson, AZ
10.2022 - 02.2023
- Greeted guests, stocked items, kept the store clean and organized.
- Demonstrated knowledge of menu offerings.
- Addressed customer complaints or issues professionally and courteously.
- Made drinks to guests requests.
- Learned the new seasonal drinks in a timely manner.
Barista
Target
Tucson, AZ
11.2021 - 08.2022
- Greeted guests, kept merchandise stocked, cleaned regularly.
- Demonstrated knowledge of menu offerings.
- Addressed customer complaints or issues professionally and courteously.
- Made drinks to guests requests, including making sure any food allergens were addressed.
- Learned to make the new seasonal drinks in a timely manner.
Education
High School Diploma -
Tucson High Magnet School
Tucson05-2023
Skills
- Client communication
- Accounts payable
- Data entry
- Fluent in Spanish
- Quality standards
- Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere)
- Attention to detail
Timeline
Sales Associate
Princess Polly
01.2025 - 05.2025
Support Specialist /Accounting Department
Allstate HOA Management
04.2024 - Current
Seasonal Sales Associate
Fjallraven
11.2023 - 01.2024
F&B Cashier
Desert Diamond Casino
03.2023 - 10.2023
Barista
Starbucks
10.2022 - 02.2023
Barista
Target
11.2021 - 08.2022
High School Diploma -
Tucson High Magnet School
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