Kalina Guadalupe
Brooklyn,NY
Summary
Dedicated concierge with a proven track record of delivering exceptional customer service and maintaining a professional environment. Skilled in communication and security awareness, committed to enhancing guest experiences.
Overview
8
8
years of professional experience
Work History
Concierge
Douglas Elliman
New York, New York
03.2021 - 04.2026
- Provided exceptional customer service by assisting clients with inquiries and concerns.
- Maintained a secure environment through careful handling of mail and package deliveries.
- Ensured adherence to dress code standards while presenting a professional front desk presence.
- Greeted and acknowledged guests upon entry or exit, fostering a welcoming atmosphere.
Security Officer
Allied Universal Security Services
New York, New York
06.2019 - 03.2021
- Welcomed staff, guests, vendors, and contractors at facility entrance.
- Monitored premises to ensure safety and security of personnel and property.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Checked entrances and exits for unauthorized personnel and prohibited items.
Housekeeper
Marriott
East Point, GA
08.2018 - 03.2019
- Cleaned and sanitized guest rooms to maintain high cleanliness standards.
- Replenished supplies and amenities in guest bathrooms and common areas.
- Maintained inventory of cleaning supplies, ordering as needed for operations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Education
GED -
Jamaica High School
Queens, NYSkills
- Cleaning techniques
- Supply management
- Safety protocols
- Time management
- Inventory control
- Customer service
Timeline
Concierge
Douglas Elliman
03.2021 - 04.2026
Security Officer
Allied Universal Security Services
06.2019 - 03.2021
Housekeeper
Marriott
08.2018 - 03.2019
GED -
Jamaica High School