RAFAEL ALMANZAR
Brooklyn
Summary
Dynamic concierge with extensive experience at Halstead Management, delivering exceptional service and fostering strong resident relationships. Proficient in property management systems and skilled in hospitality, I consistently ensured a pristine environment and swift resolution of resident concerns, enhancing overall satisfaction and maintaining luxury brand standards. A dedicated team player committed to excellence. Hardworking Building Porter with relevant experience in maintaining cleanliness, safety, and functionality of building premises. Strong skills include waste management, detailed cleaning, and customer service. Proven track record in improving building efficiency and tenant satisfaction through proactive maintenance and communication.
Overview
14
14
years of professional experience
Work History
Concierge/Porter
Halstead Management One Riverside Park Condominium
New York
06.2017 - Current
- Provided white-glove concierge service to residents and high-profile net worth residents, handling personalized requests with discretion and efficiency.
- Built strong, long-term relationships with residents, anticipating needs, and ensuring a consistent 5-star living experience.
- Delivered consistent 5-star service, aligned with brand standards, in upscale hospitality environments.
- Maintained lobby ambiance and presentation to reflect a luxury brand image at all times.
- Handled resident concerns and complaints tactfully and efficiently, following up to confirm satisfaction, and prevent recurrence.
- Maintained a pristine lobby presentation and created a welcoming environment that aligned with luxury brand standards.
- Monitored access control and ensured that all visitors, vendors, and contractors followed strict security and privacy protocols.
- Scheduled and tracked work orders, reservations, and deliveries using property management systems (BuildingLink).
- Managed package room operations, including secure receiving, logging, and delivery notifications.
- Completed a list of daily maintenance tasks based on specific requests from management and directives from the immediate supervisor.
- Maintained all floors and carpets, including mopping floors with daily vacuum runs to ensure a pristine look.
- Maintained the pristine condition of common areas, including lobbies, hallways, fitness centers, and amenity spaces, to reflect luxury standards.
- Performed daily cleaning duties, such as sweeping, mopping, polishing floors, and sanitizing high-touch surfaces, with attention to detail.
- Ensured entrances, walkways, and emergency exits remained clean, safe, and accessible at all times.
- Responded promptly to resident requests, and coordinated with the concierge and maintenance teams to resolve issues.
- Conducted routine inspections of building grounds and amenities, reporting any maintenance issues, or safety concerns.
- Provided coverage and support for other porter team members during absences, or peak hours.
- Maintained cleanliness and odor control in compactor rooms, chutes, and trash storage areas to meet health and luxury building standards.
- Monitored garbage and recycling bins, ensuring timely pickup, and preventing overflow in high-traffic areas.
- Performed deep cleaning of garbage rooms, chutes, and service corridors on a scheduled basis to uphold hygiene and safety protocols.
- Handled all waste-related tasks using proper PPE and safety procedures to ensure a clean, safe, and professional environment for residents and staff.
- Transported garbage bins to the curb for scheduled pickups, ensuring compliance with sanitation codes.
- Handled waste disposal and recycling duties with discretion and efficiency, maintaining cleanliness in a luxury residence.
Concierge
First Service Residential Harbor View Towers
Brooklyn
06.2022 - 02.2024
- Served as the face of the property, greeting all residents and guests with professionalism and warmth.
- Maintained a pristine lobby presentation and created a welcoming environment that aligned with luxury brand standards.
- Monitored access control and ensured that all visitors, vendors, and contractors followed strict security and privacy protocols.
- Delivered personalized service to all residents daily, ensuring a high satisfaction rating based on feedback.
- Anticipated resident needs and provided tailored recommendations, enhancing the overall experience for all residents.
- Built strong, long-term relationships with residents, anticipating needs, and ensuring a consistent 5-star living experience.
- Managed package room operations, including secure receiving, logging, and delivery notifications.
- Handled urgent resident concerns with discretion and efficiency, ensuring swift resolution and follow-up.
Porter
Harvard Maintenance
New York
03.2011 - 03.2016
- Cleaned and maintained assigned areas to ensure a tidy environment.
- Transported supplies and equipment throughout the facility efficiently.
- Followed safety protocols to maintain a safe work environment for all staff.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Cleaned common areas following established schedules and prescribed methods.
- Performed basic maintenance and cleaning.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Assisted in unloading merchandise from delivery trucks.
- Ensure all cleaning tools and equipment are properly maintained with routine inventory checks
Education
High School -
New Utrecht High School
Brooklyn, NY01.2006
Skills
- Proficient in Microsoft Word
- Hospitality
- Experience with computer inventory systems
- Concierge service
- Team player mentality
- Housekeeping
- Cleaning techniques
Timeline
Concierge
First Service Residential Harbor View Towers
06.2022 - 02.2024
Concierge/Porter
Halstead Management One Riverside Park Condominium
06.2017 - Current
Porter
Harvard Maintenance
03.2011 - 03.2016
High School -
New Utrecht High School
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