Thuy Caballero
Mount Airy
Summary
Dedicated healthcare professional with over 27 years of experience in medical assisting, concierge medicine coordination, and billing. Committed to fostering team growth and success while consistently delivering exceptional patient care and support. Authorized to work in the U.S. for any employer, bringing a robust work ethic and a passion for enhancing the patient experience. Eager to leverage extensive clinical and administrative expertise to contribute to the ongoing success of a dynamic healthcare organization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Concierge Medicine Coordinator/ Billing Assistant
Foxhall Internists, PC
09.2013 - 08.2025
- Sent patient membership agreement, signed patients up and explained how the concierge service works.
- Verified insurance details, and resolved with billing issues.
- Processed credit card and check payments.
- Sent out invoices and reminder letters.
- Called patients for the over due payments.
- Recorded payments in the database.
- Generated insurance claim forms HICFA 1500.
- Posted charges in Allscripts system.
- Submitted insurance claims to Medicare and BCBS electronically.
- Maintained the accuracy and confidentiality of patient records.
- Handled multiple phone inquiries.
- Prepared and sent statements to patients for their remaining balances and set up payment plans.
- Handled patient complaints to satisfy patient needs.
Clinical Assistant
The Heart Group of Lancaster General Health
02.2012 - 07.2013
- Called patients upon their arrival for the vital signs
- Documented medical histories in Epic systems
- Obtained Review of System
- Performed EKGs
- Instructed patients how to use loop/non-loop event recorders
- Abstracted patients charts
- Called patients for over due labs
Medical Assistant
Foxhall Internists
05.2004 - 09.2011
- Performed EKGs, venipuncture and routine lab procedures (urinalysis, strep tests)
- Instructed patients how to collect stool kit
- Administered injections
- Performed pulmonary function test
- Performed chest x-rays, developed the films
- Filed x-rays
- Assisted physicians with procedures: spinal tabs, bone marrow biopsies, and women exams
- Prepared exam rooms
- Sterilized instruments
- Performed finger sticks, visions and hearing tests
- Ordered lab tests and answered incoming calls
Medical Assistant
Upper Cardozo Health Center
01.1997 - 01.2004
- Checked in patients upon their arrival for vital signs
- Documented medical histories on progress notes with chief complain
- Performed EKGs and routine lab procedures
- Performed ear lavage
- Performed PFT and treatment
- Administered injections and dispensed medication under supervision
- Sterilized instruments
- Prepared exam rooms and assisted physicians with procedures and we'll women exams
- Helped non-speaking English patients with their referral's appointment
- Recalled patients for abnormal lab results
Education
College Degree - General Studies
Montgomery College
Silver Spring, MD05.2012
Certified medical assistant - Medical Assisting
Keystone Technical Institute
Drums, PA05.1996
High school diploma - undefined
J P McCaskey High School
Lancaster, PA05.1994
Skills
- Insurance eligibility verification
- Effective communication
- Proficient in Microsoft Word
- Patient vital signs monitoring
- Human anatomy expertise
- Administrative support experience
- Laboratory techniques
- Comprehensive primary care
- Injection administration experience
- Epic management
- Effective organizational skills
- Patient record management
- Healthcare billing expertise
- Effective time management
- Excel proficiency
- Proficient in Microsoft Outlook
- Blood collection expertise
- Patient documentation management
- Professional phone communication
- Direct patient support
- Proficient in medical terminology
- Triage
- Administrative support experience
- Allscripts proficiency
Certification
Certified Medical Assistant
CPR
Languages
English/Vietnamese - Fluent
Timeline
Concierge Medicine Coordinator/ Billing Assistant
Foxhall Internists, PC
09.2013 - 08.2025
Clinical Assistant
The Heart Group of Lancaster General Health
02.2012 - 07.2013
Medical Assistant
Foxhall Internists
05.2004 - 09.2011
Medical Assistant
Upper Cardozo Health Center
01.1997 - 01.2004
Certified medical assistant - Medical Assisting
Keystone Technical Institute
High school diploma - undefined
J P McCaskey High School
College Degree - General Studies
Montgomery College
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