Wendy Crowe
Stow,OH
Summary
Referral Coordination Specialist with experience in managing patient referrals and scheduling within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for dependability and customer service skills.
Overview
18
18
years of professional experience
Work History
Referral Coordinator/Onsite Concierge
University Hospitals of Cleveland
05.2021 - Current
- Schedules tests, procedures and appointments for patients at multiple locations in health system.
- Manages electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Processes referral requests from patients, doctors and other health care professionals.
- Calls insurance companies to get precertification and other benefits information on behalf of patients.
Referral Specialist
University Hospitals
05.2019 - Current
- Compiles patient records and documentation for referral submissions to outside physicians and healthcare facilities such as Western Reserve Hospital, Summa and Akron General.
- Compiles patient records for documentation to obtain insurance authorization for diagnostic testing.
- Schedules tests and procedures including appointments and radiology procedures.
- Manages referral department by answering telephone and patient messages through Follow My Health.
Medical Receptionist
University Hospitals
03.2007 - Current
- Manages registration desk by answering telephones and greeting incoming patients.
- Gathers information from patients, process registration paperwork and collect payments.
- Updates accounts with new patient information.
- Protects patient data through strict compliance with HIPAA requirement.
- Relays messages and transfer records between staff to facilitate effective patient care.
Education
Bachelor of Science - Education
Malone University
Canton, Ohio05.1990
Skills
- Insurance eligibility verification
- Efficient appointment management
- Proficient in scheduling software
- Proficient in precertification procedures for insurance
- Thorough documentation practices
- Knowledgeable in medical terminology
- Patient communication
- Patient chart management
Timeline
Referral Coordinator/Onsite Concierge
University Hospitals of Cleveland
05.2021 - Current
Referral Specialist
University Hospitals
05.2019 - Current
Medical Receptionist
University Hospitals
03.2007 - Current
Bachelor of Science - Education
Malone University
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