Leonardo Nikollaj
New City
Summary
Results-driven customer service professional with extensive experience in enhancing guest satisfaction and streamlining operations. Bilingual in Albanian and Spanish, adept at utilizing exceptional communication and time management skills to improve client interactions. Proficient in Microsoft Office applications, dedicated to driving operational excellence in future roles.
Overview
4
4
years of professional experience
Work History
Porter
Douglas Elliman Property Management
Manhattan
05.2024 - Current
- Assisted with transporting luggage, packages, and supplies efficiently within the facility
- Maintained cleanliness and organization in common areas, including lobbies, hallways, and restrooms.
- Ensured proper waste disposal and recycling to maintain a clean, hygienic environment
- Performed minor maintenance tasks
- Provided customer service by assisting guests, answering inquiries, and addressing concerns
Valet
MBL Parking Solutions
New City
02.2022 - Current
- Ensured customer satisfaction by offering valet service upon their arrival
- Coordinated parking for over thirty vehicles during events
- Handled customer requests and ensured vehicle returns at nighttime completion
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
Data Mining Intern
Raytheon Corporate Project
01.2024 - 04.2024
- Built applications utilizing Python programming.
- Focused efforts on weekly assignments leading up to the development of rocket sensor systems at NASA
- Refined algorithms for effective pattern recognition in massive sets of data
Waiter/Front Counter
Tarantella Restaurant
Nyack
12.2020 - 02.2022
- Received and handled customer order requests efficiently
- Processed customer transactions efficiently
- Maintained inventory levels by restocking supplies as needed
- Assisted in training new staff members on restaurant policies, procedures, and service standards
Education
Bachelor of Science - Business Management
Dominican University New York
Orangeburg, NY05.2025
Skills
- Communication, Customer service, Time management
- Bilingual in English, Albanian, and Spanish
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Outlook
- Proficient in PowerPoint
Timeline
Porter
Douglas Elliman Property Management
05.2024 - Current
Data Mining Intern
Raytheon Corporate Project
01.2024 - 04.2024
Valet
MBL Parking Solutions
02.2022 - Current
Waiter/Front Counter
Tarantella Restaurant
12.2020 - 02.2022
Bachelor of Science - Business Management
Dominican University New York
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