Kalina Terrazas-Ramirez
176 South Robert St 441
Summary
Results-driven leader skilled in staff supervision and customer service. Extensive background in early childhood education and retail management, focused on delivering exceptional service and training teams to achieve operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager on duty/Head Cashier Supervisor
El Burrito Mercado
St.Paul
08.2023 - Current
- Supervised daily operations and staff activities during shifts.
- Managed customer inquiries and resolved service issues effectively.
- Trained new employees on company policies and procedures.
Daycare Floater/Assistant Toddler Teacher
Peaceful Heights Montessori
West Saint Paul
01.2020 - 06.2025
- Supervised children during activities and ensured a safe environment.
- Assisted teachers with lesson plans and classroom preparations.
- Engaged children in educational games and creative play activities.
- Monitored children's behavior and provided guidance as needed.
- Supported meal times by serving food and encouraging healthy eating habits.
- Communicated effectively with parents about children's daily experiences.
- Maintained cleanliness and organization in classrooms and play areas.
- Collaborated with staff to implement Montessori teaching methods effectively.
- Managed difficult situations involving challenging behaviors in a professional manner.
- Completed daily reports on each child's behavior, meals served, and naps taken.
- Attended staff meetings in order to stay up-to-date on new regulations or changes within the facility.
- Provided assistance to teachers in maintaining a safe and secure environment for children.
- Helped to maintain a clean and organized classroom environment.
- Supervised, monitored, and engaged with children of all ages during outdoor activities.
- Provided emotional support for anxious or homesick children who may have been separated from family members for the first time.
- Developed positive relationships with parents by providing updates on their child's day-to-day progress.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Monitored children during nap time, ensuring a quiet and restful environment.
- Assisted children with hygiene tasks, including handwashing and bathroom breaks.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
Manager on Duty /Head Cashier Supervisor
El Burrito Mercado
St.Paul
04.2013 - 08.2019
- Supervised daily operations to ensure smooth service at El Burrito Mercado.
- Trained and mentored staff on customer service standards and food safety practices.
- Monitored cash handling procedures to maintain accuracy during transactions.
- Trained new employees on job duties and company policies.
- Provided guidance and support to team members when needed.
- Created schedules for staff members according to business needs.
- Coordinated special events such as promotional campaigns or store openings.
- Followed proper security protocols for handling money.
- Followed all safety regulations while handling money or operating cash registers.
- Followed security procedures while handling money, credit cards, and checks.
Deli/Assistant Catering Manager
El Burrito Mercado
St.Paul
06.2010 - 04.2013
- Assisted customers with deli product selection and special requests.
- Maintained cleanliness and organization of deli counters and equipment.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Weighed and priced items for sale according to store guidelines.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
El Burrito Mercado
St.Paul
06.2008 - 06.2010
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and recommendations.
- Handled cash, credit, and debit transactions securely.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
High School Diploma -
Highland Park SeniorHigh
Saint Paul, MN06-2011
Some College (No Degree) - Child Development
Inver Hills Community College
Inver Grove HeightsSkills
- Customer service
- Staff supervision
- Cash handling
- Problem resolution
- Training new employees
- Scheduling and planning
- Communication skills
- Conflict management
- Team building
- Inventory management
- Child care experience
- Classroom management
- Child supervision
- Special needs support
- Communication with parents
- Observation and monitoring
- Early childhood education
- Nutrition and hygiene
- Curriculum planning
- Child development
- Age-appropriate activities
- Health and safety
- Infant care
- Parent-teacher communication
- CPR training
- Educational support
- Calendaring and scheduling
- Reliability
- Potty training
- Allergy awareness
- Safety and supervision
- Cleaning and sanitizing
- Special needs care
- Positive reinforcement
- Problem solving
- Attention to detail
Certification
- CPR & First Aid certified
- Develop MN courses
Languages
Spanish
Professional
Timeline
Manager on duty/Head Cashier Supervisor
El Burrito Mercado
08.2023 - Current
Daycare Floater/Assistant Toddler Teacher
Peaceful Heights Montessori
01.2020 - 06.2025
Manager on Duty /Head Cashier Supervisor
El Burrito Mercado
04.2013 - 08.2019
Deli/Assistant Catering Manager
El Burrito Mercado
06.2010 - 04.2013
Cashier
El Burrito Mercado
06.2008 - 06.2010
High School Diploma -
Highland Park SeniorHigh
Some College (No Degree) - Child Development
Inver Hills Community College
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