Kalina Vasquez
Buffalo Wild Wings
pacoima,ca
18
years of professional experience
Personable Head Bartender experienced in high-traffic venues. Achieved operational efficiency through collaborative leadership and effective coaching of staff to uphold service standards. Focused on delivering exceptional customer experiences while managing cash handling and transactions reliably.
Work History
Bartender/Trainer
11 Years 4 Months- Trained new employees in bar area to provide excellent customer service and product knowledge./ Blue Shirt: Trainer for all new hires employees in bar area
- Lead bartender: provides company with sales numbers, alcohol numbers, alcohol orders, and cleanliness of the bar area
- Customer Service & Sales: Engaged, welcomed, advised, recommended, upselled, cross-sold, entertained , resolved.
- Shift lead: Temporary manager to help employees with any check or customer issues. This position helps keep control of the restaurant Such as ordered, inventoried, coordinated, restocked, organized, reconciled and complied
- Safety & Compliance: Tips certified, ServSafe Alcohol, ID verification, Responsible alcohol service
- Environment Types : High Volume, fast-paced
Bartender/Restaurant Server
3 Years 11 Months- Anticipated and fulfilled customer needs, enhancing overall dining experience
- Drew in regular customers, contributing to increased sales
- Trained new employees on bar and server procedures for all new newly hired employees for both bar and server
- WCT: Trainer for all new newly hired employees for both bar and server
- Beverage Knowledge: Craft cocktails, classic cocktails, beer pouring, spirit pairing, signature drinks, menu engineering
Sales Associate
11 Months- Resolved customer phone service issues, enhancing satisfaction
- Helped increase sales by 50%
- Oversaw shift activities to maintain workflow efficiency
- Assisted other employees with any issues that needed a better resolution, as well as helped them reach their sales/call goals
- Contributed to 50% sales increase through effective support
Sales Associate
1 Year 8 Months- Assisted customers with needs, enhancing customer satisfaction
- Organized sales floor product to drive sales growth
- Helped manage sales goals for employees to reach
- Helped manage sale goals for employees to reach
- Stocked sales floor with new product
Education
High school diploma - Basics
- Office and security aide
- Helped office staff with paperwork, computer programs, etc.
- Deca program( which is a business program)
- Teachers aide
- Helped others with their work, and helped teacher process all her paper and computer work
Skills
Bartending techniques
Drink creation
Customer engagement
Cash handling proficiency
Certification training
Performance skills
Product presentation
Cooperation
Team collaboration
Team building
Problem-solving
Reliability
Reliability
Team collaboration
Effective communication
Excellent communication
Dependable
Fast learner
Professionalism
Professional ethics
Training development
Interactive learning
Onboarding processes
Team building
Alcohol service certification
Staff mentoring
Accomplishments
- Supervisión
- Supervise new employees with work ethics, customer service, money handling and company goals
- Trainer
- Train all new employees with customer service, company policies and sales, also how to increase sale numbers and wages
- Volunteer work
- Volunteered at my step Mother’s Day care, assisting with art time, education time, P.E time. As well as after school programs with elementary kids. Assisting with homework, arts n’ crafts, and all outdoor activities.
Interests
Care taker
Making sure everyone around me is happy and their needs are met. Making sure people around me feel safe and secured.
Section name
Highly driven worker and person in life. Always motivated to do my best wherever I am at. I like to go above and beyond for my company and coworkers around me. A person with a can do attitude who never gives up. Skilled at cleaning, providing great service, works well with everyone around me and leading other to success. I am a person who is capable of carrying out all task to the max, as well as reliable to get work done that is given to me. A person who is born to help others no matter the circumstances. I am an employee who's a fast learner not just in work ethic but also life. You can count on me to treat everyone with respect, feel comfortable, and willing to help anyone around me .
Timeline
Bartender/Trainer
Buffalo Wild Wings
06.2015 - CurrentRead More
Bartender/Restaurant Server
Buffalo Wild Wings
05.2011 - 04.2015Read More
Sales Associate
CCI Call Center
09.2010 - 08.2011Read More
Sales Associate
Macys
11.2008 - 07.2010Read More
Pueblo magnet high school
High school diploma from Basics
Read More