Kalinde Stowe-Baxter
Mannsville,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Emergency Response Center
Connect America
Massachusetts
05.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Received emergency calls and assessed situations for appropriate response.
- Documented caller information and incident details accurately in real-time.
- Coordinated with police, fire, and medical services for timely dispatching.
- Managed high-pressure situations through effective communication and calm demeanor.
- Communicated with dispatchers regarding status of calls and response times.
- Responded quickly and calmly during high stress situations.
- Handled confidential information responsibly according to established guidelines.
- Answered incoming 911 calls and provided appropriate assistance to callers.
Personal Care Assistant
Elara Caring
05.2023 - Current
- Assist clients with personal activities such as bathing, oral hygiene, preparing and consuming meals, dressing and undressing, and ambulation.
- Help clients move around safely. Report to a supervisor or case coordinator any changes in a client’s physical condition, behavior, or appearance
Teacher Assistant
Ms. Jenns Cub Den
01.2022 - 12.2023
- Providing support for the childcare teacher.
- Monitoring and supervising the children constantly.
- Assisting the childcare teacher in maintaining a safe and positive environment.
- Cultivating relationships with children, parents, and guardians.
- Alerting the childcare teacher to emergencies.
- Preparing and serving meals and snacks.
- Greeting parents and addressing children by their name.
- Adhering to procedures in preparing a bottle or changing a diaper.
- Assisting in putting children to sleep.
Housekeeper
Choctaw Casino & Resort
08.2021 - 07.2022
- Cleaning: Use cleaning equipment to clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, casino floors, and other work, storage, and customer areas. Using a vacuum cleaner, they may also clean rugs, carpets, upholstered furniture, and draperies.
- Waste management: Empty wastebaskets, and empty and clean ashtrays; transport trash and waste to disposal area.
- Cleaning windows: Wash windows and sills, door panels, walls, ceiling, and woodwork.
- Cleaning biohazard material: Clean biohazard material.
- Customer service: Answer or direct customer or public inquiries to the appropriate department.
- Floor cleanliness: Ensure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas.
Education
High School Diploma -
Epic Chater Schools
Oklahoma City, OKSkills
- Cleaning
- Companionship
- Patient Care
- Verbal Communications
- Patience
- Customer Service Skills
- Teamwork
- Problem-solving
- Customer service
- Emergency response
- Time management
- Client support
- Incident assessment
- Team collaboration
- Problem solving
- Stress management
- Written communication
- Excellent communication
- Team building
- Microsoft office
- Friendly, positive attitude
- Multitasking
- Active listening
- Confidentiality adherence
- System analysis
- Technical troubleshooting
- Attention to detail
- Customer support
- Call handling
- Typing [number] wpm
- Communicating with clients
- Call documentation skills
- Data entry
- Call logging
References
Available upon request.
Communications
- Active learner
- Reliable
- Responsible
- Goal setting
- Positivity
- Teamwork
- Motivation
- Problem-solving
- Patience
- Active listening
Leadership Experience
- The Ability To Motivate Team Members To Do Great Work.
- The Ability to Build Trust and Influence.
- The Ability to Communicate Effectively.
- The Ability to Create a Positive Work Environment.
- Fostering a Satisfying Employee Experience.
- The Ability to Encourage Growth and Development.
Timeline
Emergency Response Center
Connect America
05.2024 - Current
Personal Care Assistant
Elara Caring
05.2023 - Current
Teacher Assistant
Ms. Jenns Cub Den
01.2022 - 12.2023
Housekeeper
Choctaw Casino & Resort
08.2021 - 07.2022
High School Diploma -
Epic Chater Schools