Aylia Kimble
Plano,TX
Summary
Disciplined, organized and reliable United States Military veteran, cyber security analyst and operations specialist with 8+ years of data entry experience. Proficient with computers, system troubleshooting, maintenance, and security systems updates. Possess a comprehensive background in critical thinking, interpersonal relations, preventative and corrective maintenance, and continuous process improvement. Proven diagnostic abilities with attention to detail and the skill to work effectively in a fast-paced, high-intensity environment. Exceptional focus on customer service with a passion for working with a diverse group of individuals while collaborating and building partnerships with internal and external stakeholders. Self-starter, initiative-driven, and detail oriented with an ability to think ahead and adapt to emerging changes and requirements. A team player that relates effectively to all staff and management levels. Excellent communication, organization, and interpersonal skills, written and verbal.
Overview
8
8
years of professional experience
Work History
Emergency Response Center Operator
Allied Universal Security
01.2024 - Current
- Responded to emergency situations by contacting appropriate personnel and documenting communications
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Completed electronic data response packets, recognizing discrepancies and promptly addressing for resolution.
- Completed data entry and maintained consistent and complete participant tracking and follow-up in database to comply with established workforce program procedures and timeframes.
- Completed administrative tasks such as answering phones, contacting active and prospective clients, filing paperwork and data entry.
EFT Specialist
Fitness International
02.2022 - 02.2024
- Processed 20+ electronic fund transfers (EFTs) , cash and digital payments in a timely manner each day
- Identified and mitigate risk, set action plans and meet regulation standards
- Reviewed applications for errors and inconsistencies
- Worked efficiently with sensitive and escalated customer issues
- Expressed strong data entry skills with ability to handle complex, multi layered transactions in a high volume, detailed environment
- Used computer skills to include experience toggling between multiple computer applications - not exempt to Microsoft Products to retrieve, verify and/or input customer data
Admin Petty Officer
United States Navy
12.2016 - 06.2021
- Served as a technical subject matter expert responding to support requests from end-users, walking through basic troubleshooting tasks providing satisfactory resolution.
- Maintained accountability for the assigned day-to-day duties by prioritizing and recognizing the level of importance to ensure the accuracy and efficiency of completing all tasks timely, meeting operational goals and exceeding leadership expectations.
- Supervised, mentored, and maintained the culpability of 16 personnel while providing positive guidance for their personal and professional development.
- Managed the administrative and personnel needs of the ground operations ensuring their safety, health, and welfare needs were met.
- Oversaw the instructor of junior enlisted members on protocols and procedures of each station to maximize contributions to the overall unit.
Education
Associate of Science -
Dallas College
Irving, Texas12-2023
Southern Methodist University
Dallas, Texas03-2022
Skills
- Document processing
- Professional and mature
- Administrative support
- Microsoft Word
- Team collaboration
- Information storage
- Report analysis
- Data organization
Timeline
Emergency Response Center Operator
Allied Universal Security
01.2024 - Current
EFT Specialist
Fitness International
02.2022 - 02.2024
Admin Petty Officer
United States Navy
12.2016 - 06.2021
Associate of Science -
Dallas College
Southern Methodist University
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