Kalisha Brown
Queens,USA
Summary
Dynamic and results-driven operations leader with a proven track record in team development, process optimization, and project management. Expertise in enhancing operational efficiency and boosting employee morale at prestigious organizations, including DHL Express. A strong commitment to customer service excellence and employee empowerment, driving measurable business improvements while fostering collaborative work environments aligned with organizational objectives. Proven ability to inspire teams and implement initiatives that contribute to sustained growth and success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Services Operations Supervisor
DHL Express
01.2020 - Current
- Responsible for fostering an environment of teamwork, employee involvement, empowerment, fairness, and consistency.
- Review productivity KPI and quality reports to ensure department is meeting pre-established targets and take the necessary steps when targets are not being met.
- Implemented process improvements and enhanced workflow efficiency across departments.
- Oversee daily operations to ensure timely and efficient package delivery.
- Coordinated logistics activities whilst ensuring compliance with company policies and regulations.
- Investigate and provide timely feedback on all customer queries.
- Trained and mentored staff on operational procedures and safety protocols.
- Developed performance metrics to evaluate team productivity and operational effectiveness.
Operations Manager
Golden Krust Caribbean Bakery & Grill
01.2014 - 01.2020
- Responsible for the daily operations of 3 Golden Krust franchise.
- Recruiting and interviewing candidates through the onboarding and training process.
- Employee engagement, developing, managing and mentoring 40+ employees resulting in high efficiency, morale, and ROI.
- Preparing and reporting income and expenditure on a weekly and monthly basis.
- Processing new and existing staff payroll.
- Implemented training programs for staff, fostering skill development and improving team performance.
- Streamlined operations by implementing efficient inventory management systems.
Location Supervisor
Courts Caribbean Limited
01.2011 - 01.2014
- Customer point of contact in resolving all questions, complaints and issues discreetly to ensure de-escalation and satisfaction.
- Ensured workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Led training programs to enhance staff performance and operational efficiency.
- Created profit and loss performance reports quarterly.
- Coordinated logistics and inventory management for efficient stock control.
- Accomplishments include: Increased profits 15% through effective sales and customer service training.
- Facilitated open lines of communication between employees at different locations to foster a collaborative work environment.
Recruiter
Courts Caribbean Limited
01.2011 - 01.2012
- Developed targeted recruitment strategies to attract top talent for diverse roles.
- Conducted in-depth interviews, assessing candidates' skills and cultural fit for the organization.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Facilitated employee workshops and trainings.
- Improved team collaboration by introducing regular strategy meetings, aligning efforts towards common goals.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
MBA - Marketing
The University of the West Indies
Jamaica08.2010
Bachelor of Science - Human Resource Management and Psychology
The University of the West Indies
Jamaica07.2005
Skills
- Project Management & Strategic Planning
- Team Leadership & Development
- Customer Service
- Attention to detail
- Process Optimization
- Problem-solving
- Operations management
- Adaptability and flexibility
Certification
IATA Dangerous Goods-Category 6 October 2023
Timeline
Field Services Operations Supervisor
DHL Express
01.2020 - Current
Operations Manager
Golden Krust Caribbean Bakery & Grill
01.2014 - 01.2020
Location Supervisor
Courts Caribbean Limited
01.2011 - 01.2014
Recruiter
Courts Caribbean Limited
01.2011 - 01.2012
Bachelor of Science - Human Resource Management and Psychology
The University of the West Indies
MBA - Marketing
The University of the West Indies