Dongjae Lee

• Performed post deployment workflow validation and light UAT on RBAC, required fields and clinic queues; logged defects, coordinated fixes with the Information Management Division and clinic leaders and retested for closure.

• Standardized front desk workflows and scheduling rules across Embedded Behavioral Health sites by developing SOPs and quick reference guides, enabling wait time visibility and queue monitoring.

• Reconciled 200+ open encounters across MHS GENESIS and legacy platforms by authoring field use quick guides and coaching staff on encounter hygiene, improving documentation quality.

• Built refreshable Excel trackers using Power Query(data ingest), PivotTables (weekly roll ups) and VLOOKUP (provider/clinic mapping) to publish mandatory training and KPI summaries for staffing and access decisions.

• Implemented a leadership approved 72 hour reminder call system and supported a group intake pilot; analyzed no show and cancellation trends to verify access improvements.

• Authored a smart book, job aids and micro trainings; sustained CAF compliance >90% and supported a 100%Joint Commission survey pass.

• Acted as Operations Supervisor for 60+ days in 2024, rounding clinics, documenting deficiencies, verifying emergency action plan roles/drills and standardizing provider training files.

• Delivered intake, screening, safety planning, psychoeducation and group facilitation for service members across EBH brigades and intensive outpatient programs.

• Presented weekly KALSU Replacement Company Newcomer Briefs to 50–100 attendees (≈2,400–4,800 soldiers/year), detailing behavioral health resources and encouraging early care-seeking; co-led suicide-prevention events with 200+ attendees.

• Supported COVID 19 screening and vaccination (Mar 2020 – Nov 2020) for 72,000+ beneficiaries under HPCON protocols, coordinating eight access control points and three outlying clinics.

• Assisted with clinic administrative duties, documentation standards and patient flow; liaised with providers, command teams and chaplains on care coordination and reintegration.

• Served on the Traumatic Event Management (TEM) Team, delivering psychological first aid, stabilization, debriefings and referral coordination for units affected by critical incidents.

• Prepared 10+ buildings for MHS GENESIS deployment: arranged access, confirmed power on/login/connectivity, and documented exceptions for remediation.

• Completed baseline checks on 100+ laptops and peripherals; staged devices and created Excel readiness reports, ensuring continuity for equipment and supplies valued at $1.9M.

• Supported mobilization for 5,000+ reservists: processed 140+ soldiers, trained 3 Army Reserve Medical Command units and maintained SOP handoffs for continuity.

• Maintained facility & equipment oversight, coordinating with supply and IT teams to address deficiencies and resource needs.

• Fort McCoy Mission [04/16/2023 to 05/11/2023 & 07/06/2023 to 07/14/2023]

• Prepared 10+ buildings for MHS GENESIS deployment: arranged access, confirmed power on/login/connectivity, and documented exceptions for remediation.

• Completed baseline checks on 100+ laptops and peripherals; staged devices and created Excel readiness reports, ensuring continuity for equipment and supplies valued at $1.9M.

• Supported mobilization for 5,000+ reservists: processed 140+ soldiers, trained 3 Army Reserve Medical Command units and maintained SOP handoffs for continuity.

• Maintained facility & equipment oversight, coordinating with supply and IT teams to address deficiencies and resource needs.

• Conducted market research and data driven product evaluations for Smart City initiatives (smart parking, smart water, smart dumpster, emergency alert systems, IoT pet camera, forest fire detection).

• Analyzed funding opportunities and prepared federal grant proposals; developed executive ready reports outlining project feasibility and ROI.

• Managed and mentored 8 interns, coordinating research tasks and contributing to digital marketing campaigns and public facing analytics.

• Delivered findings and recommendations to leadership, highlighting market trends and competitive positioning.