Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
One Call Concepts
One Call Concepts Locating Services
Berrywoodo Dr
01.2019 - 12.2020
Documented progress through regular location assessments, data collection
Demonstrated flexibility by adapting to varied work schedules as needed ensuring adequate staff coverage at all times..
accurate typing and math skills
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Identified upselling opportunities to increase revenue generation.
Target Sales Associate
American Retail Corporation
Jefferson City
02.2018 - 06.2021
Managed exchanges in accordance with store policy. Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Learned and adapted quickly to new technology and software applications.
Arbys
BNR Food Servies
Jefferson City, MO
01.2020 - 12.2022
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Managed challenging behaviors using de-escalation techniques and positive reinforcement strategies.
environment.
Order Selector
Dollar General Distribution Center
Fulton
01.2021 - 12.2023
Pulled merchandise from inventory storage and documented quantities to maintain accuracy
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.ul liWorking as part of the Corporate IT Team for a US based clients of Incedo Inc./li liFirst and Second Level Support in Windows and VMware environments./li liHands on experience of managing Incidents and Requests using ITSM tool./li liProviding desktop support to employees by implementing ITIL concepts in person and using remote tools./li liCoordinating with Users and Coworkers remotely over Calls/MS Teams/E-mails by applying effective communication and proper documentation of the work in a ticket./li liWorking on MS Active directory to apply group policies, password reset and directory management and for frequent user account lockout issues in a timely manner./li liAdhering to the pre-defined SLA's set for Resolution/Response of Incidents and Service Requests./li liRespond to outages both during normal business hours and after hours on a need basis (on-call support)./li liVulnerability and Patch management along with VM Backup./li liInfrastructure Monitoring and Resolution of Alerts generated by IT Devices./li/ul at Incedo Inc.