Kalisha L Seamster
Milwaukee,WI
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
14
14
years of professional experience
Work History
Cook's Assistant
Pizza Hut
Milwaukee , WI
03.2023 - 02.2024
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Observed food safety and sanitation protocols to reduce germ spread.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Distributed food to waiters and waitresses to serve customers.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cleaned and sanitized utensils, dishes or silverware.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Took and recorded temperatures of food, refrigerators and freezers.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Monitored temperatures of prepared food and cold-storage areas.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated a variety of machinery and tools safely and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Recognized by management for providing exceptional customer service.
Cashier
Walmart
Milwaukee , WI
08.2021 - 01.2022
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped customers find specific products, answered questions, and offered product advice.
Security Officer Supervisor
Sky Tech Security
Chicago, IL
03.2017 - 10.2020
- Ensured proper implementation of all access control systems including CCTV monitoring equipment.
- Identified potential threats or risks and developed appropriate solutions to mitigate them.
- Responded promptly to emergency situations and coordinated with law enforcement agencies as needed.
- Implemented corrective measures when necessary based on investigation results.
- Provided direction and guidance to staff in the performance of their duties.
- Analyzed data from various sources in order to identify potential security breaches.
- Performed periodic audits of equipment usage and inventory levels ensuring accuracy at all times.
- Inspected physical security controls such as locks, gates, fences, lighting, alarm systems.
- Interacted regularly with other departments in order to ensure a secure environment for customers and employees.
- Investigated any reported criminal activity occurring within the facility or grounds.
- Assisted in developing crisis management plans in order to minimize disruption during emergencies.
- Managed the deployment of personnel resources according to operational requirements.
- Developed and implemented training programs for security officers on safety protocols and emergency response procedures.
- Monitored security personnel activities to ensure compliance with established policies and procedures.
- Participated in interviews for new hires as well as disciplinary hearings for existing personnel.
- Maintained records of daily activities related to incidents, patrols, alarms.
- Reviewed incident reports prepared by Security Officers before submitting them for approval.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Collaborated with law enforcement to resolve escalated situations.
- Drafted and documented security procedures, policies and standards.
Security Officer
Securitas Security Services USA
Chicago, IL
06.2010 - 02.2013
- Conflict resolution and De-escalation
- Secure entrances/ patrol inside and outside the client's premises
- Frequent interactions with client employees and guests
- Identify and report safety issues or hazardous conditions
- Clearly and quickly report and suspicious activity
- provide detailed written witness reports
- Enforced access control measures in accordance with established procedures
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Education
High School Diploma -
Literacy Services of Wisconsin
Milwaukee, WI08-2021
Skills
- Food preparation
- Inventory management
- Food safety
- Customer service
- Sanitation practices
- Workstation organization
- CCTV monitoring
- Access control
- Emergency response
- Conflict resolution
- Data analysis
- Team management
- Policy enforcement
- Patrol procedures
- Hazardous materials response
Timeline
Cook's Assistant
Pizza Hut
03.2023 - 02.2024
Cashier
Walmart
08.2021 - 01.2022
Security Officer Supervisor
Sky Tech Security
03.2017 - 10.2020
Security Officer
Securitas Security Services USA
06.2010 - 02.2013
High School Diploma -
Literacy Services of Wisconsin