Summary
Experienced professional in facility management and customer service, particularly at Treasure Valley Hotel. Skilled in staff training, chemical handling, and enhancing customer satisfaction through mindfulness and empathy. Demonstrated reliability and quick learning abilities, resulting in significant improvements in operational efficiency and guest experience. Exceptional communication and project management skills, with a proven ability to effectively manage multiple tasks in demanding environments. Recognized for identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Professional Facility Services Associate with a strong background in maintaining and improving building operations. Collaborative and adaptable to changing needs to ensure reliable performance. Expertise in cleaning protocols, chemical management, and customer service to deliver results. Dependable and organized, ready to contribute effectively to any facility management team.
Overview
8
8
years of professional experience
Work History
Facility Service Associate
Chickasaw Cultural Center
05.2024 - Current
- Verified cleanliness and organization of storage areas and carts
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Maintained a spotless environment for guests through diligent daily housekeeping tasks
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively
Cashier
Chickasaw Travel Stop
11.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Housekeeper
Artesian Hotel
04.2023 - 10.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Verified cleanliness and organization of storage areas and carts
- Enhanced guest satisfaction by ensuring thorough cleaning and prompt room turnovers
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
Facility Service Associate
Chickasaw Cultural Center
09.2022 - 04.2023
- Oversaw daily operations within the facility, ensuring that all tasks were complete as needed and on time
- Maintained cleanliness and organization within the facility, contributing to a positive work environment for staff members
- Increased customer satisfaction by promptly addressing facility-related concerns and providing effective solutions
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors, and toilets
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
Housekeeping Supervisor
Treasure Valley Hotel
03.2017 - 09.2022
- Managed laundry sorting, washing, drying, and ironing
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations
- Investigated guest complaints and resolved issues to increase customer satisfaction and show trust
- Regularly monitored employees' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department
- Conducted regular room inspections to verify compliance with housekeeping standards
Education
Medical Assistant and Phlebotomy -
05.2013
- Earned medical assisting and phlebotomy licenses
- CPR certified
High School Diploma - general studies
05.2010
- Graduated in the top ten of my senior class
- GPA: 4.0
Skills
- Staff training and development
- Efficient computer skills
- Willing to aid coworkers and other departments
- Enthusiastic and accommodating
- Cash handling
- Cleaning procedures
- Customer service excellence
- Patience and empathy
- Customer Relations
- Reliability and punctuality
- Adaptive learner
- Dependability
- Chemical Handling
- Retail Floor Stocking
- Retail transactions
- Quick Learner
- Willingness to learn
- Strong work ethic
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Adaptable and flexible
- Organizational skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Bloodborne Pathogens Certification - American Red Cross or National Safety Council.
- ServSafe Food Handler's Certification
- Oklahoma Driver's License
- CPR/AED Certification
- First Aid Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Facility Service Associate - Chickasaw Cultural Center
05.2024 - Current
Cashier - Chickasaw Travel Stop
11.2023 - 03.2024
Housekeeper - Artesian Hotel
04.2023 - 10.2023
Facility Service Associate - Chickasaw Cultural Center
09.2022 - 04.2023
Housekeeping Supervisor - Treasure Valley Hotel
03.2017 - 09.2022
Advance Science Technology Education Center (ASTEC) Charter School - High School Diploma, general studies
Platt College - Medical Assistant and Phlebotomy,
Similar Profiles
Tyler EdgarTyler Edgar
Building Maintenance Aide at Chickasaw Cultural CenterBuilding Maintenance Aide at Chickasaw Cultural Center
TALISA SMITHTALISA SMITH
Landscape Technician at Chickasaw Cultural CenterLandscape Technician at Chickasaw Cultural Center
Cassandra VasquezCassandra Vasquez
Student Worker at Chickasaw Nation Institute Of TechnologyStudent Worker at Chickasaw Nation Institute Of Technology
Carissa CapesCarissa Capes
Facility Service Associate at Gerson CompaniesFacility Service Associate at Gerson Companies
Aylin GonzalezAylin Gonzalez
Facility Service Associate at Asiel EnterpriseFacility Service Associate at Asiel Enterprise