KALIYAH PEROTTE

• Greeted members and guests, delivering welcoming front desk experience aligned with Orangetheory Fitness standards.
• Sold memberships and class packages, organized bookings and package changes, and used studio scheduling systems accurately.
• Managed inbound calls, emails, and walk-ins while resolving questions about classes, pricing, and studio policies.
• Supported lead follow-up by contacting prospects, confirming appointments, and maintaining organized member records.

• Provide personalized styling assistance and product recommendations to increase sales and customer satisfaction
• Operate POS system, process transactions, and handle cash accurately during high-volume shifts
• Maintain organized merchandise displays, restock inventory, and support visual merchandising standards
• Manage fitting rooms and create a welcoming, inclusive store environment that encourages repeat customers

• Prepared beverages efficiently while maintaining quality, cleanliness, and food safety standards
• Delivered friendly, high-volume customer service and resolved concerns to ensure positive experiences
• Managed cash handling, POS transactions, and teamwork during peak hours

• Assisted customers with product selection and styling to enhance satisfaction and drive repeat business
• Maintained visual merchandising standards and organized sales floor for smooth operations
• Processed transactions, returns, and inventory restocking accurately

• Managed front desk scheduling, phone communication, and customer inquiries professionally
• Organized electronic and physical records to improve office efficiency and workflow
• Handled payments and provided administrative support to staff and clients

Florida Academic Scholars Awardee

UF Excellence Grant Recipient