Arianna Rodriguez
Salem
Summary
Dynamic professional with a proven track record at Big Blue Swim School, excelling in customer service and relationship building. Enhanced operational efficiency by streamlining processes and training staff. Proficient in Microsoft Office and adept at scheduling appointments, consistently achieving high customer satisfaction. Recognized for improving guest experiences and fostering a welcoming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Sales Associate
Big Blue Swim School
Methuen, MA
08.2023 - Current
- Assisted customers with inquiries and swim lesson registrations.
- Managed front desk operations, ensuring smooth customer flow and service efficiency.
- Maintained accurate scheduling of classes and instructor assignments.
- Processed payments and handled cash transactions with precision.
- Resolved customer concerns promptly, enhancing overall satisfaction levels.
- Trained new staff on front desk procedures and customer engagement techniques.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
Deck Supervisor
Big Blue Swim School
Methuen, MA
08.2023 - Current
- Supervised daily swim lessons, ensuring safety and adherence to protocols.
- Trained and mentored new instructors in teaching techniques and customer service.
- Coordinated staff schedules to optimize lesson coverage and client satisfaction.
- Implemented feedback systems to enhance student experience and performance metrics.
- Conducted performance evaluations, providing constructive feedback to enhance instructor effectiveness.
Retail Sales Associate
Journeys Shoes
Salem, NH
03.2023 - 08.2023
- Assisted customers in selecting footwear, enhancing product knowledge and providing exceptional service.
- Processed sales transactions accurately using point-of-sale systems to ensure efficient operations.
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness throughout the sales floor.
- Collaborated with team members to achieve daily sales goals while fostering a positive work environment.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MAAccounting
Southern New Hampshire University
Hooksett, NH06.2029
Skills
- Goal oriented
- Building relationships
- Microsoft office
- Scheduling appointments
- Reservation booking
- Customer service
Certification
- OSHA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Sales Associate
Big Blue Swim School
08.2023 - Current
Deck Supervisor
Big Blue Swim School
08.2023 - Current
Retail Sales Associate
Journeys Shoes
03.2023 - 08.2023
High School Diploma -
Greater Lawrence Technical School
Accounting
Southern New Hampshire University