Kaliz Martinez Guzman
Elizabeth,New Jersey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
License Practical Nurse
Home Care
United Stated
05.2024 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Comforted and counseled patients and families throughout care process.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies. Zeta
Lead Logistics Coordinator
Geodis Logistics
New Jersey
10.2021 - 03.2022
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Provided training and mentorship to junior team members, contributing to their professional growth and development as logistics coordinators.
- Maintained accurate records of all shipments and deliveries, supporting effective inventory management practices.
- Evaluated performance metrics regularly to identify areas requiring attention or improvement within the logistics department.
- Participated in industry events and conferences to stay current on best practices, emerging trends, and innovative technologies that could benefit the organization''s logistics operations.
Recruitment Coordinator
Geodis Logistics
10.2021 - 03.2022
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- Controlled recruitment program by creating marketing materials, deploying recruitment tactics, and building external relationships.
- Evaluated recruitment metrics regularly, identifying opportunities for improvement in the hiring process.
- Optimized applicant tracking system usage, keeping accurate records of candidate data for future reference.
Education
Certificate of Technical Studies - Health Care Management
E&S Academy
Associate Degree in Nursing - Practical Nursing
Universal Technical Institute
08.2023
High School Diploma -
Dwyer Technology Academy
07.2020
Certificate of Technical Studies - Electrocardiogram Technician
E&S Academy
07.2021
Certificate of Technical Studies - Logistics And Supply Chain Management
E&S Academy
12.2021
Certificate of Technical Studies - Home Health Assistant
E&S Academy
07.2021
Skills
- Physical Assessment
- Customer Service
- Clinical Documentation
- Patient Assessments
- Documentation accuracy
- Health Education
- Active Listening
- Problem-solving abilities
- Patient relationship building
- Healthcare Software Prof
- Patient support
- Procedure Explanation
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Phlebotomy Technician
- Electrocardiogram Technician
- Health care Management
- Logistics and chain Supply Management
- Licensed Practical Nurse
- Certified Nursing Assistant
- Home Health Assistant
Timeline
License Practical Nurse
Home Care
05.2024 - Current
Lead Logistics Coordinator
Geodis Logistics
10.2021 - 03.2022
Recruitment Coordinator
Geodis Logistics
10.2021 - 03.2022
Certificate of Technical Studies - Health Care Management
E&S Academy
Associate Degree in Nursing - Practical Nursing
Universal Technical Institute
High School Diploma -
Dwyer Technology Academy
Certificate of Technical Studies - Electrocardiogram Technician
E&S Academy
Certificate of Technical Studies - Logistics And Supply Chain Management
E&S Academy
Certificate of Technical Studies - Home Health Assistant
E&S Academy