Kalkidan Hagos
Orlando,FL
Summary
Achieved recognition on Yelp's Top 100 for enhancing Selam Ethiopian & Eritrean Cuisine's operations, demonstrating exceptional problem-solving and interpersonal skills. Excelled in client care and youth empowerment, significantly contributing to community well-being and customer satisfaction. Proven track record in quality customer service and effective team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Selam Ethiopian & Eritrean Cuisine
05.2020 - Current
- Warmly greets guests to create welcoming environment and build strong valuable family-like connection with customers.
- Manages daily operations to ensure safety focused and high quality customer service.
- Encourages feedback from customers and used feedbacks to implement positive changes.
- Promotes a positive work environment with proactive conflict resolution strategies and team-building activities.
- Achieved recognitions on Yelp's Top 100 Restaurant People love (2021-2023).
Client Care Representative
Samaria Elderly Care
06.2018 - 02.2020
- Responded to client requests for products, services, and company information.
- Provided quality client service and problem resolution by analyzing situations and executed appropriate action to fulfill client expectations.
- Followed up with clients about resolved issues to maintain high standard clients homecare.
- Engaged, educated and empowered patients on relevant healthcare topics, to make help them make right decisions about their care.
Lead Project Coordinator (OFA)
Mayor's Office
05.2019 - 09.2019
- Assisted the Office of SF Human Rights Commission, Department of Children, Youth and their Families and the Office of Economic and Workforce on addressing the socio-economic inequality by ensuring that all youth will be given an opportunity to be part of the economic growth.
- Provided 1000+ youth post-secondary opportunities and connected the youth with employment, career training, and education on social issues.
- Collaborated with the SFDPH- Food Security Task Force to help the youth analyze the issue of food insecurity in San Francisco.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Education
Bachelor of Science - Public Health Education
San Francisco State University
San Francisco, CA08.2020
Skills
- Quality Customer Service
- Problem-Solving
- Flexible and Adaptable
- Excellent Communication
- Strong Interpersonal Skill
- Team Player and Collaboration
- Food & Beverage Service
- Public Safety Focused
- Self-supervising
Certification
- Food Handling & Safety
- CPR
- CITI Social and Behavioral Responsible Conduct of Research Course
Languages
Amharic
Native or Bilingual
Tigrigna
Professional Working
Timeline
Restaurant Manager
Selam Ethiopian & Eritrean Cuisine
05.2020 - Current
Lead Project Coordinator (OFA)
Mayor's Office
05.2019 - 09.2019
Client Care Representative
Samaria Elderly Care
06.2018 - 02.2020
Bachelor of Science - Public Health Education
San Francisco State University
- Food Handling & Safety
- CPR
- CITI Social and Behavioral Responsible Conduct of Research Course
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