Delma Jones
Whataburger Restaurants LLC
GREENSBORO,NC
1
Certification
9
years of professional experience
Dynamic professional with a strong background in restaurant management and customer engagement. Known for effective team management and conflict resolution skills, contributing to improved guest loyalty and operational efficiency. Ready to leverage expertise to enhance service quality and drive business growth.
Work History
Restaurant Manager
1 Year 3 Months- Managed daily restaurant operations, ensuring efficient service and adherence to company standards.
- Trained and coached staff on menu knowledge, customer service excellence, and operational procedures.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty metrics.
- Implemented inventory control measures, reducing waste and optimizing supply chain processes.
- Oversaw scheduling to maintain optimal staffing levels during peak hours and special events.
- Conducted regular audits of food safety practices, ensuring compliance with health regulations.
- Analyzed sales reports to identify trends and adjust strategies for improved financial performance.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and up-to-date financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Certified Nursing Assistant
7 Years 11 Months- Developed individualized care plans in collaboration with healthcare teams to meet client needs.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted with medication management and adherence, ensuring safety and compliance.
- Provided compassionate personal care to clients, enhancing their daily living experience.
- Implemented infection control measures, contributing to improved health outcomes for clients.
- Coordinated transportation for clients to medical appointments, ensuring accessibility and continuity of care.
- Advocated for client preferences and needs within multidisciplinary teams to enhance service delivery.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
General Manager
4 Years 1 Month- Led operational strategies to enhance store performance and customer satisfaction.
- Analyzed sales data to identify trends, driving promotional initiatives and menu enhancements.
- Developed training programs for staff, improving service quality and team efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment.
- Managed budgets and financial reports, enhancing profitability through cost control measures.
- Fostered a positive work culture, promoting teamwork and employee retention initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress toward organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Line Cook Supervisor
4 Years 8 Months- Trained and mentored junior line cooks in culinary techniques and kitchen procedures.
- Coordinated meal preparation schedules, optimizing workflow and efficiency during peak hours.
- Supervised daily kitchen operations, ensuring adherence to food safety and sanitation standards.
- Implemented inventory control measures, reducing food waste through effective stock management.
- Developed standardized recipes, maintaining consistency in dish quality and presentation across shifts.
- Collaborated with management to enhance menu offerings based on customer feedback and seasonal ingredients.
- Analyzed kitchen performance metrics, driving improvements in service speed and customer satisfaction ratings.
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
Education
High School Diploma
Skills
Operations management
Operations management
Inventory management
Operations management
Supply chain management
Cost control
Regulatory compliance
Quality assurance
Quality control
Conflict resolution
Customer service
Customer focus
Customer loyalty
Customer retention
Conflict resolution techniques
Conflict resolution
Kitchen management
Team management
Promotion strategy
Delivery logistics
Employee supervision
Team leadership
Coaching and mentoring
Employee recruitment expertise
Alcohol management
Passion for customer satisfaction
Shift management
Staff scheduling
Scheduling staff
Career progression
Task delegation
Organizational skills
Work Planning and Prioritization
Critical thinking
Money handling
POS operation
Pre-shift walk-through
Food service background
Kitchen equipment management
Food plating and presentation
Menu planning
Table management
Take-out service
Order delivery practices
Promotions planning
Food preparation oversight
Stable work history
Calm and pleasant demeanor
Money handling
Take-out service
Conflict resolution
Quality assurance
Supply ordering and management
Recruitment and hiring
Quality control
Relationship building
Customer interaction
Work Planning and Prioritization
Performance evaluations
Conflict resolution
Task delegation
Customer retention
Monitoring food preparation
Health compliance
Certification
- Certified Serv Safe
Timeline
Restaurant Manager
Whataburger Restaurants LLC
06.2025 - CurrentRead More
General Manager
Pizza Hut
06.2021 - 07.2025Read More
Certified Nursing Assistant
Options for Senior America
01.2018 - 12.2025Read More
Line Cook Supervisor
World Dining
05.2017 - 01.2022Read More
Trenton Central High School
High School Diploma
Read More