Kalla Hosch

• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Counted and labeled prescriptions with correct item and quantity.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Reviewed and verified customer information and insurance provider information.
• Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
• Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

● Checking patients in and out.

● Determine the necessity within guidelines for immediate attention conditions.

● Assist with scheduling patient referrals and orders.

● Reconcile clinic cash collections daily.

● Provide phone coverage for call centers in the clinical area.

● Schedule follow up appointments.

● Highly experienced in Epic/ Maestro Care.

● Reconcile clinic cash collections daily.

● Provide phone coverage for call centers in the clinical area.

● File patient documents.

● Verifying Demographics.

● Entering/ Verifying insurance.

● Prepare patients documents for next day visits.

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Facilitated communication between patients and various departments and staff.
• Followed document protocols to safeguard confidentiality of patient records.