Char-Les King
Four Oaks,NC
Summary
Detailed-oriented and customer support skills with over 5 years of experience related to positions of Administrative Assistant, Healthcare Analyst and Customer Service representative. Proven ability to be organized, maintain customer satisfaction, managing daily office operations, typing and project services as well as streamline processes and adhere to company procedures and policies.
Overview
4
4
years of professional experience
Work History
PAP counselor Data entry
RegaloRx
01.2024 - Current
- Hired by Broadpath temp agency
- Serviced clients to help apply and obtain free medicine; Repatha, Amivoig, Corlanor and Amjevita based on insurance, residency and income
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Government, commercial, military etc
- Insurance
- Take faxed in application and input them into salesforce for processing
- Attaching additional documents to case files for review
- Verifying income and insurance via Ezscripts
- Ensuring that patient has provided all information needed to make a decision on whether patient is eligible for PAP assistance
- Back to back filings.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Customer Care Representative
Rite Aide OTC
11.2023 - Current
- Hired by Broadpath temp agency
- Dealt with Medicare patients who needed assistance with processing orders for over the counter medications and materials through their insurance plans
- WENY, NENY and Legacy Health plans through ACA and Medicare primary subscribers
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions about their orders or questions concerning patient account balance
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Carolyn Nichole Consultant LLC- CN Deals
12.2022 - 03.2023
- Work from home and made own schedule; Part-time
- Assigned specific tasks of affiliate marketing in relation to social media and coupons.
- Had to meet quota for social media post (Facebook and Instagram)
- Find Amazon and non Amazon (ie. Kohl’s, target, Walmart etc.) discount codes and data entry on the backend of our website to post on our social media pages for consumers to use.
- Received compensation for how many individuals bought the items we posted. Maintained strong relationships with affiliates through ongoing communication and support, fostering loyalty and long-term partnerships.
- The links were provided to our webpage that then leads them to the Amazon page that the customer wants with discount code attached.
- Analyzed competitor strategies to stay ahead of industry trends and maintain a competitive edge within the marketplace.
Housekeeper/Laundry
University Place Nursing & Rehabilitation Center
05.2020 - 03.2021
- Assigned a hall inside of the building and cleaned each residents room.
- Took out the trash , cleaning and disinfecting the bathrooms. wiping down table tops and eating trays , sweeping and mopping are all apart of the everyday duties.
- Sometimes we would deep clean each room on certain days which consisted of those same task while adding dusting. I also did laundry.
- Went around the building collecting dirty clothes while loading and unloading the clean ones from the washing machine to the dryer to the folding tables.
- Made sure that each hall has all their laundry materials such as sheets, towels. and rags in order for CNA's to take care of the residentsEnhanced customer satisfaction by providing timely and high-quality laundry services for clients.
- Ensure that each hall has all their laundry materials such as sheets, towels, and rags in order for CNA's to take care of the residents.
Target Tech
MarketSource
04.2020 - 06.2020
- Assisted customers with their phones based on their plans and needs or if customers needed a new phone as well as upgrade their phone or services.
- Only used prepaid towers such as Verizon prepaid, Cricket and postpaid towers.
- Located in the target stores therefore also assisted customers with Target products.
- The goal is to inform customers about our mobile sales because not many know about target tech and what we do.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- We were located in the actual target stores so we also assisted customers with anything they may need from target.
Education
Master's degree - Healthcare Administration
National University
09.2023
Bachelor's - Biology
University of North Carolina At Pembroke
12.2020
Diploma -
South Johnston High School
06.2016
Skills
- Microsoft office (6 years)
- Networking (5 years)
- Leadership Development (6 years)
- Call Center
- Leadership Training (2 years)
- Typing
- Leadership
- Data analysis skills
- Customer service
- HIPAA
- EMR systems
- ICD coding
- Medical records
- EHR systems
- Prior authorization
- Computer literacy
- Computer skills
- Medical terminology
- Organizational skills
- Policy making
- Quality improvement
- Regulatory compliance
- Community collaboration
- SQL
- Policy planning
- Problem solving
- Anatomy knowledge
- CRM software
Timeline
PAP counselor Data entry
RegaloRx
01.2024 - Current
Customer Care Representative
Rite Aide OTC
11.2023 - Current
Customer Service Associate
Carolyn Nichole Consultant LLC- CN Deals
12.2022 - 03.2023
Housekeeper/Laundry
University Place Nursing & Rehabilitation Center
05.2020 - 03.2021
Target Tech
MarketSource
04.2020 - 06.2020
Master's degree - Healthcare Administration
National University
Bachelor's - Biology
University of North Carolina At Pembroke
Diploma -
South Johnston High School
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