Kallen Cain
New Castle,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
7
7
years of professional experience
Work History
Special Education Teaching Assistant
Benjamin Rush Middle School
09.2023 - Current
- Teach students behavior management skills while developing strategies and goals for self-regulation
- Work with special and general education staff to implement modifications in compliance with IEP standards
- Use crisis intervention techniques to assist students experiencing mental health complications
- Effectively tutor students in subject areas where additional instruction and assistance is needed.
IT Serice Desk
Community Health Network
01.2022 - 01.2023
- Diagnosed system errors and provided troubleshooting for technical difficulties using our knowledgebase
- Installed, modified, and repaired computer software such as Microsoft Office
- Assisted rolling out program and process modifications to current workflow
- Participated in cross-functional collaboration with Epic, Desktop, and HR teams.
Support Service
Raintree Square
04.2021 - 01.2022
- Responded to emergency pages and alarms for residents in crisis
- Performed administrative functions as need for facility maintenance
- Record accurate trackers and provide medication for disabled residents
- Provide wellness and medication checks daily per contractual agreement with residents’ family
Program Specialist
Covance/Labcorp
12.2017 - 02.2021
- Process patient applications of various complexities for medication eligibility
- Train and mentor new employees for patient assistant program
- Liaise with partner distributers and pharmaceutical manufacturers
- Coordinate with healthcare providers, insurance companies, and medication manufactures to acquire funding for specialty medication.
Education
Bachelor of Science - Psychology
Ball State University
Muncie, IN2016
Graduate Certificate - Cyber Security
University of Phoenix
Phoenix, AZ2018
Skills
- Record Keeping and Management
- Communication Skills
- Time Management and Planning
- Critical Thinking
- Technological Competency
- Problem Solving
Timeline
Special Education Teaching Assistant
Benjamin Rush Middle School
09.2023 - Current
IT Serice Desk
Community Health Network
01.2022 - 01.2023
Support Service
Raintree Square
04.2021 - 01.2022
Program Specialist
Covance/Labcorp
12.2017 - 02.2021
Bachelor of Science - Psychology
Ball State University
Graduate Certificate - Cyber Security
University of Phoenix
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