Kalli Ennis
3725 Winkler Ave. Apt. 1325 Fort Myers,FL
Summary
Reliable and demonstrate high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced and deadline-driven environments.
Overview
6
6
years of professional experience
Work History
Member Services - Food & Beverage / Server
The Old Collier Golf Club
Naples, FL
02.2022 - Current
- Provided highly personable experience by exceeding guests' expectations and creating memorable moments for its members and guests.
- Worked in a fast-paced F & B operation, always keeping the guests experience as number one priority.
- Being part of a team building world that people wake up inspired, feel safe at work and return home fulfilled at the end of the day.
Banquet Server
Wellshire Golf Course
Denver, CO
08.2021 - 11.2021
- Provided exceptional service to a high volume of daily customers.
- Collaborated with team members to maintain seamless experience for team and guests.
- Exceeded in upholding core values while providing every guest with a memorable experience.
- Handled guest complaints with a positive attitude.
Director of Member Experience
OsteoStrong
Lakewood, CO
07.2018 - 10.2021
- Crafted sales and staff training programs to enhance employee knowledge of best practices for OsteoStrong franchises internationally, resulting in improved member satisfaction.
- Collaborated with leadership team to developed best practices and core values.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coached members through OsteoStrong training sessions
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Assistant Manager
Prestige Fitness
Centennial, CO
02.2017 - 06.2018
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with company COO to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands
- Increased membership sales over 70%
Server
Twin Peaks
Lakewood, CO
07.2016 - 01.2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Optimized sale by promoting desserts, appetizers and specialty drinks.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
OsteoStrong University
09.2018
High School Diploma -
Heritage High School
05.2016
Skills
- Rapport and customer relationship building
- Detail oriented
- Problem resolution
- Communication skills
- Building productive working relationships
- Time management
Timeline
Member Services - Food & Beverage / Server
The Old Collier Golf Club
02.2022 - Current
Banquet Server
Wellshire Golf Course
08.2021 - 11.2021
Director of Member Experience
OsteoStrong
07.2018 - 10.2021
Assistant Manager
Prestige Fitness
02.2017 - 06.2018
Server
Twin Peaks
07.2016 - 01.2017
OsteoStrong University
High School Diploma -
Heritage High School
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