Kalli Garcia
Huntsville,TX
Summary
Customer-focused professional skilled in operational management and customer service. Resolves inquiries and enhances satisfaction through effective problem-solving. Manages customer relations and streamlines processes for compliance and efficiency. Experienced in sales and support, driving strategies that improve operational performance and foster team collaboration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager, Sales and Customer Support
Rustic Radiance Boutique & Tanning Salon LLC
Huntsville, Texas
03.2026 - Current
- Managed customer inquiries through phone, email, and in-person interactions.
- Oversaw daily operations of sales floor and tanning salon services.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Evaluated current processes used by the Customer Service Department and identified areas that needed improvement.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
- Collaborated with marketing department to develop promotional campaigns designed to increase product awareness among potential customers.
- Directed and coordinated products, services and sales activities.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Server / Bartender
Moose And Oak
Montgomery, Texas
11.2025 - 02.2026
- Provided exceptional service to high volume of daily customers.
- Took accurate food and drink orders using POS system.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food and beverages promptly to tables for guest satisfaction.
- Managed cash transactions, processing payments efficiently at the end of meals.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new staff on menu items and service protocols effectively.
- Communicated with kitchen staff about customer allergies and special requests to ensure safe and accurate food service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared tables promptly between guest arrivals to reduce wait times and enhance guest flow.
- Maintained cleanliness and organization of the bar area and equipment.
- Prepared drinks according to standard recipes.
Education
High School Diploma -
Acellus Online Academy
Remote01-2025
Skills
- Customer management
- Sales strategy
- Sales techniques
- Revenue management
- Marketing
- Campaign design
- Market analysis
- Inventory management
- Performance management
- Team building
- Task delegation
- Time management
- Financial oversight
- Clear communication
Certification
- TABC
- Food Handlers
Timeline
Manager, Sales and Customer Support
Rustic Radiance Boutique & Tanning Salon LLC
03.2026 - Current
Server / Bartender
Moose And Oak
11.2025 - 02.2026
High School Diploma -
Acellus Online Academy