Kalli Tice
Broken Arrow
Summary
Dynamic barista and shift lead with proven expertise at Scooters Coffee, excelling in cash handling and espresso machine operation. Recognized for enhancing customer satisfaction through effective training and mentoring, while implementing inventory management practices that reduced waste. Committed to maintaining high cleanliness standards and fostering a collaborative team environment.
Overview
1
1
Certification
Work History
Barista/ Shift Lead
Scooters Coffee
2024 - 2025
- Prepared and served high-quality beverages following standard recipes.
- Maintained cleanliness and organization of work areas to ensure safety and efficiency.
- Assisted customers with menu selections, enhancing their overall experience.
- Operated point-of-sale system accurately for transactions and inventory management.
- Trained new baristas on equipment usage and beverage preparation techniques.
- Ensured compliance with health regulations in food handling and sanitation practices.
- Collaborated with team members to maintain workflow during peak hours effectively.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Barista/shift Lead
Scooters Coffee
2021 - 2022
- Led daily operations ensuring exceptional customer service and product quality.
- Trained and mentored new baristas on beverage preparation and customer interaction.
- Managed shift schedules, optimizing staff coverage for peak hours.
- Implemented inventory management practices, reducing waste and improving supply efficiency.
- Ensured compliance with health and safety regulations through regular inspections and training sessions.
- Collaborated with team to develop promotional strategies enhancing sales during special events.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and loyalty.
- Maintained cleanliness and organization of work areas, promoting a welcoming environment for customers.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
- Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
Education
High School Diploma -
Coweta High School
Coweta, OK05.2025
Skills
- Barista training
- Cash handling proficiency
- Espresso machine operation
- Cleanliness standards
- Latte art expertise
- POS system operation
- Food safety compliance
- Critical thinking
- Cash handling
- Task delegation
- Food and beverage service
- Opening and closing procedures
- Service training
- Worker training
- Safety training
- Work station assignments
- Payment acceptance
- Cooking
- Food safety
- Food production management
Certification
Liquor license
Food handles permit
Timeline
Barista/ Shift Lead
Scooters Coffee
2024 - 2025
Barista/shift Lead
Scooters Coffee
2021 - 2022
High School Diploma -
Coweta High School