Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kallie Cowart

Port Neches

Summary


Client support professional with proven track record of delivering exceptional service and resolving issues efficiently. Highly adaptable, working seamlessly within teams to meet changing demands and achieve results. Known for strong interpersonal skills and reliability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Support Staff Member

Hope Women's Resource Clinic
05.2024 - Current
  • Streamlined support processes for improved efficiency and increased client retention rates.
  • Developed strong relationships with key accounts, fostering loyalty and long-term partnerships with satisfied customers.
  • Provided exceptional service, leading to an increase in positive client feedback and testimonials.
  • Enhanced client satisfaction by addressing concerns and resolving issues in a timely manner.
  • Delivered comprehensive training sessions to clients on product features and usage, resulting in higher adoption rates.
  • Collaborated with team members to develop new strategies for enhancing customer experience.
  • Contributed to the development of knowledge base articles, enabling faster issue resolution for both clients and support staff members.

Barista

My Tribe Nutrition
01.2021 - 08.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.

Seasonal Entertainment Retail Employee

Fireworks World Super Center
07.2020 - 01.2022
  • Assisted with visual merchandising projects to create an engaging shopping experience for customers.
  • Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
  • Participated in staff training programs to enhance product knowledge and improve customer service skills.
  • Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
  • Contributed to inventory management, ensuring optimal stock levels and accurate record keeping.
  • Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.

Education

Port Neches- Groves Highschool,
Port Neches, TX

BBA - Marketing

Lamar University
Beaumont, TX
05-2026

Skills

  • Organization
  • Documentation
  • CRM software
  • Strong work ethic
  • Client relationship building
  • Verbal and writing communication
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Customer-facing communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • I have fostered and adopted many dogs from our local community dog shelter, Beaumont Animal Care.

Certification

  • CPR Certification, American Heart Association, 2024

Timeline

Client Support Staff Member

Hope Women's Resource Clinic
05.2024 - Current

Barista

My Tribe Nutrition
01.2021 - 08.2022

Seasonal Entertainment Retail Employee

Fireworks World Super Center
07.2020 - 01.2022

Port Neches- Groves Highschool,

BBA - Marketing

Lamar University

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Kallie Cowart