Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Lucas (Luke) Harris-Nelson

Blaine,WA

Summary

Skilled in providing top-notch client support and adept at resolving complex issues. Demonstrated ability to build productive relationships, resolve customer complaints, and ensure customer satisfaction. Strengths include strong communication skills, empathy and understanding of client needs. Previous roles have resulted in improved customer experience through efficient problem resolution.

Overview

1
1
Language
1
1
Certification
5
5
years of professional experience

Work History

Other Bank Client Support Staff

Ferndale Community Services
Ferndale, WA
02.2022 - Current
  • Provided customer service to clients and responded to inquiries promptly.
  • Assessed customer needs and recommended solutions accordingly.
  • Implemented processes to streamline client support operations.
  • Ensured compliance with applicable laws, regulations, policies. pertaining to customer support services.
  • Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.

Cashier

Ferndale Grocery Outlet
Ferndale, WA
08.2024 - 12.2025
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.

Landscaper

Jerry Oylear
Ferndale, WA
05.2024 - 09.2024
  • Planned and designed landscaping projects to meet customer needs and preferences.
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Cut grass in even lengths with power mowers or hand shears.
  • Inspected property for signs of damage or infestation from pests or weeds.
  • Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
  • Weeded flower beds and vegetable gardens to remove unwanted vegetation.
  • Cleaned up debris after completing jobsite tasks.

Education

Associate of Arts -

Whatcom Community College
Bellingham, WA
08-2025

High School Diploma -

Ferndale High School
Ferndale, WA
06-2025

Skills

  • Organization
  • Client service excellence
  • Strong Work Ethic
  • Interpersonal and written communication
  • Customer-facing communication
  • Quality Control
  • Needs Assessment
  • Decision-Making
  • Effective Communication
  • Attention to Detail
  • Problem-Solving

Affiliations

  • Last year I was fortunate enough to be given the opportunity to travel to Costa Rica with my Spanish 4 class
  • I volunteer weekly at the Ferndale Community Services Other Bank. I provide hygiene and miscellaneous products for homeless and low-income people.
  • I take my health and physical fitness very seriously and enjoy daily exercise including weightlifting.

Accomplishments

  • I was a member of the Honor Society at Ferndale High School.
  • I am a member of the Upward Bound/College Ready Program

Certification

  • I have my Washington State Drivers License.

Languages

Spanish
Limited

References

  • Jerry Oylear: Employer for Landscaping Job (425) 422-9596
  • Sarah O'conner: Executive Director Ferndale Community Services (360) 920-8152

Timeline

Cashier

Ferndale Grocery Outlet
08.2024 - 12.2025

Landscaper

Jerry Oylear
05.2024 - 09.2024

Other Bank Client Support Staff

Ferndale Community Services
02.2022 - Current

Associate of Arts -

Whatcom Community College

High School Diploma -

Ferndale High School

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Lucas (Luke) Harris-Nelson