Kallie Lam

• Provided customer service by taking orders, processing transactions, and answering guest questions.
• Prepared food and beverages efficiently while managing multiple orders.
• Maintained cleanliness, organization, and sanitation standards.
• Collaborated with team members to ensure smooth daily operations.

• Assisted with opening and closing the shop, including preparing the workspace, organizing supplies, and completing end-of-day cleanup.
• Communicated with customers to take orders and answer questions, while producing the product precisely.
• Worked closely with a diverse staff, including coworkers who primarily spoke Chinese, adapting communication and teamwork to ensure smooth daily operations.
• Demonstrated flexibility by taking on shifts and responsibilities with short notice when additional staff support was needed.
• Summer

• Led the development and organization of content for the school’s K–12 yearbook.
• Oversaw stories, layouts, and graphic-design elements to ensure accuracy and consistency.
• Collaborated with students and faculty to document important events, achievements, and experiences throughout the school year.
• Managed multiple deadlines while balancing academics, athletics, and other commitments.

• Supported real estate agents Leonie Lam and Will Tanaka with daily business activities.
• Assisted with open houses and helped prepare properties for prospective clients.
• Helped provide property tours and communicate with individuals interested in purchasing real estate.
• Gained exposure to professional communication, client interaction, and the real estate industry.
• Summers

• Supported K–6 students and helped maintain a positive and respectful learning environment.
• Assisted with classroom activities, student supervision, and behavior management.
• Provided additional instruction and clarification to help students understand lesson material.
• Communicated with students, teachers, and parents in a professional and supportive manner.
• Summer

- Psychology Minor