Kallie Larson
Plattsmouth,NE
Summary
Focused and dependable employee with proven track record in new employee training initiatives, document control and planning activities related to customer and events coordination. Recognized for outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Certified Pool Operator
Beaver Lake Association
Plattsmouth, United States
04.2020 - Current
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Skimmed pool surfaces before emptying skimmer baskets.
- Checked gauges to monitor system function.
- Winterized pools before first area freeze to minimize contamination risk and protect sensitive components from cold damage.
- Inspected construction of pool deck and related equipment to meet standards implemented by the State of Nebraksa.
- Adjusted water levels following evaporation, winds and thunderstorms.
- Completed backwash procedures using various types of filters.
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained safe pool water quality levels using different chemicals.
Lifeguard
Beaver Lake Association
Plattsmouth, United States
06.2017 - Current
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Monitored maintenance of pool and beach areas and immediately contacted maintence for issues requiring prompt attention.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Consulted with emergency personnel while securing scene.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Conducted patrols of pool locations to identify and help those in need of immediate care and assistance.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
- Shared tips with patrons on swimming techniques and strength training.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Event Assistant
Eventscapes
Plattsmouth, NE
02.2016 - Current
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Welcomed guests to events.
- Managed event calendar and planning stages to effectively handle as many as 5 jobs per month.
- Improved future events by evaluating successes and failures of previous private and corporate gatherings.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Provided general cleaning of venue spaces before, during and after events.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
Lake Security
Beaver Lake Association
Plattsmouth, United States
04.2019 - 09.2022
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Conducted regular patrols of key areas to spot and control security concerns.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals off of water.
- Patrolled lake via security boat and reminded boaters of rules and regulations and reporting any non-compliant persons.
- Covered Security for water, boat ramp, and beach areas.
Front Desk Representative
Mt. Crescent
Honey Creek, IA
11.2020 - 02.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained transaction security by verifying payment cards against identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Properly used POS system to navigate customers to their desired activities.
Floral Assistant/Delivery Driver
Brown Floral & Creations
Plattsmouth, United States
09.2019 - 04.2020
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Promoted products at stops along regular route.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Properly package flowers and plants for damage-free delivery.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Conestoga Jr/Sr High School
Murray, NE 08.2015 - 05.2020
Bachelor of Science - Forensic Science
University of Nebraska - Lincoln
Lincoln, NE 08.2021 - Current
Skills
Customer Relations
Excellent Communication
Multitasking Abilities
Flexible and Adaptable
Teamwork and Collaboration
Self-Motivated
Emergency Response
File and records management
Hospitality background
Certification
First Aid/CPR Certified
Timeline
Bachelor of Science - Forensic Science
University of Nebraska - Lincoln
08.2021 - Current
Front Desk Representative
Mt. Crescent
11.2020 - 02.2022
Certified Pool Operator
Beaver Lake Association
04.2020 - Current
Floral Assistant/Delivery Driver
Brown Floral & Creations
09.2019 - 04.2020
Lake Security
Beaver Lake Association
04.2019 - 09.2022
Lifeguard
Beaver Lake Association
06.2017 - Current
Event Assistant
Eventscapes
02.2016 - Current
High School Diploma -
Conestoga Jr/Sr High School
08.2015 - 05.2020