Mahmoud Reziq
Worth,USA
Summary
- Reduced downtime by proactively identifying and fixing mechanical issues before they escalated, leading to a 30% decrease in emergency maintenance calls.
- Successfully maintained water quality compliance during multiple health inspections with zero violations reported.
- Increased operational efficiency by streamlining daily task scheduling and supply inventory tracking, saving both time and cost.
- Earned positive client feedback for fast, effective problem-solving and hands-on repair work, enhancing overall customer satisfaction.
- Played a key role in boosting team performance by training new staff and creating clear guidelines for safe and efficient operations.
- Managed third-party service providers and ensured repairs were completed to standard, helping avoid costly repeat work.
- Recognized as a go-to problem solver across multiple roles for consistently stepping in to fix equipment, resolve issues, and keep operations running smoothly.
- Surpassed monthly sales targets during tenure as a car salesperson, demonstrating strong communication and negotiation skills.
- Promoted to restaurant manager after consistently exceeding customer service expectations and showing leadership under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pool Operator
Aire Ancient Baths
Chicago, IL
11.2024 - Current
- Minimized risk of accidents by enforcing strict adherence to safety guidelines among staff and patrons.
- Enhanced water quality through consistent monitoring and adjustment of chemical levels (chlorine, pH-, salt, etc.).
- Played an integral role in emergency response situations by responding quickly and effectively according to established protocols.
- Streamlined daily opening procedures by implementing a structured and efficient system to prepare the facility.
- Optimized energy usage and system performance by closely monitoring and adjusting filtration settings.
- Performed hands-on maintenance of sand filters, including replacement of filter laterals and other essential components.
- Repaired and maintained pool equipment, including water pumps and air blowers for jet pools.
- Conducted weekly inventory checks and managed ordering of pool supplies and chemicals to ensure uninterrupted operation.
- Oversaw minor HVAC tasks and assisted with AC unit maintenance, demonstrating a working knowledge of system components.
- Coordinated third-party service providers for specialized repairs, ensuring completion, quality, and compliance with safety standards.
- Maintained a clean and sanitary pool area through regular skimming, vacuuming, and scrubbing of surfaces.
- Supported training efforts by mentoring new employees on procedures, safety, and operational standards.
- Managed daily operations through disciplined scheduling, ensuring smooth and efficient pool management.
Sales Representative
Conway Imports
Streamwood, IL
09.2022 - 07.2024
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted test drives for prospective buyers.
- Greeted customers and provided product information.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service.
- Maintained customer satisfaction by providing prompt, reliable service.
Terminal Tech
Savvy Merchants
Bridgeview, IL
09.2020 - 09.2022
- Troubleshot, tested, and diagnosed software and hardware issues on machines.
- Assisted with the setup and breakdown of all machines.
Data Entry
Center for Covid Control
Rolling Meadows, IL
07.2021 - 09.2021
- Identified, corrected, and reported data entry errors.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained database by entering new and updated customer and account information.
- Followed up on pending tasks until completion.
Restaurant Manager
Kabobi: Persian And Mediterranean Grill
Chicago, IL
01.2019 - 01.2021
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
Handy Person
Dealgrace
Deer Park, IL
01.2019 - 01.2021
- Used hand and power tools to assemble products.
- Performed quality checks on finished products to ensure accuracy.
- Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
- Installed doors, locksets, shelves, TV and others.
- Assemble furniture according to instructions, using hand tools such as screwdrivers, hammers, wrenches, and pliers.
Server
Shibam Restaurants
Chicago, IL
01.2017 - 01.2019
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma - undefined
Theodore Roosevelt High School
Chicago, IL06.2021
Skills
- Pool System Maintenance (Sand Filters, Pumps, Blowers)
- Water Chemistry Monitoring & Adjustment (Chlorine, pH-, Salt, etc)
- HVAC Support & Equipment Troubleshooting
- Preventive Maintenance & Problem Solving
- Daily Operations & Facility Management
- Vendor Coordination & Third-Party Oversight
- Inventory Management & Supply Ordering
- Customer Service & Client Relations
- Emergency Response & Safety Enforcement
- Staff Training & Team Leadership
- General Repairs & Hands-On Technical Work
- Data Entry & System Accuracy
- Restaurant & Hospitality Operations
- Point-of-Sale (POS) & Terminal Technology Knowledge
- Automotive Sales & Customer Negotiation
Certification
Certified Pool Operator
Timeline
Certified Pool Operator
Aire Ancient Baths
11.2024 - Current
Sales Representative
Conway Imports
09.2022 - 07.2024
Data Entry
Center for Covid Control
07.2021 - 09.2021
Terminal Tech
Savvy Merchants
09.2020 - 09.2022
Restaurant Manager
Kabobi: Persian And Mediterranean Grill
01.2019 - 01.2021
Handy Person
Dealgrace
01.2019 - 01.2021
Server
Shibam Restaurants
01.2017 - 01.2019
High School Diploma - undefined
Theodore Roosevelt High School