Kallie Loiselle
Mystic,CT
Summary
I am a 20 year old Service Advisor at Mercedes Benz of New London, skilled in customer relationship management and vehicle assessment. Successfully enhanced service revenue through effective communication and personalized maintenance recommendations. Proven ability to collaborate with teams and streamline processes, ensuring exceptional customer satisfaction and timely service delivery. Passionate about delivering outstanding results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Service Advisor
Mercedes Benz of New London
New London, Connecticut
04.2025 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Explained service options and recommended maintenance plans to clients.
- Coordinated with technicians to ensure timely vehicle inspections and repairs.
- Managed customer records and documentation using service management software.
- Took special orders in person and over telephone, generating additional revenue every month.
Paraprofessional
Kelly Educational Staffing
New London, Connecticut
01.2025 - 04.2025
- Applied positive reinforcement to redirect negative behaviors.
- Provided guidance to students in the classroom setting.
- Helped implement behavior management strategies for individual students.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Collaborated with special education staff to develop Individualized Education Plans.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
Event Security Officer
Mohegan Sun
Uncasville, Connecticut
08.2024 - 12.2024
- Monitored guest activity to ensure safety and compliance throughout the venue.
- Conducted thorough security checks using metal detectors and screening equipment.
- Collaborated with law enforcement during emergencies to coordinate response efforts.
- Responded to emergency situations, such as fire alarms or medical emergencies.
- Escorted VIPs safely from one location to another during their visit at the event venue.
Sheet Metal Mechanic
Electric Boat
North Kingstown, Rhode Island
11.2023 - 05.2024
- Fabricated sheet metal components using hand tools and machinery.
- Assembled metal structures according to specifications and project requirements.
- Interpreted blueprints to ensure accurate measurements and cuts.
- Collaborated with team members to streamline production processes and workflows.
- Installed ductwork systems for ventilation in the submarines.
Sales Associate
Tidal River Clothing
Mystic, Connecticut
03.2023 - 07.2023
- Assisted customers with product selection and provided personalized recommendations.
- Collaborated with team members to restock merchandise and manage inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
Assistant Store Manager
Ivory Ella
Mystic, Connecticut
09.2022 - 03.2023
- Assisted in managing daily store operations and staff scheduling.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained a safe working environment by enforcing safety regulations.
Education
High School Diploma -
Ella T Grasso Technical High School
Groton, CT06-2023
Skills
- Engine diagnostics
- Inventory management
- Customer service
- Vehicle inspection
- Service management software
- Safety regulations
- Process improvement
- Time management
- Team collaboration
- Basic math
- Verbal communication
- Teamwork and collaboration
- Maintenance & repair
- Analytical and critical thinking
- Training & Development
- Organization and time management
- Customer relationship management
- Parts ordering
- Safety compliance
- Sales strategies
- Problem solving
- Service scheduling
- Vehicle assessment
- Call center operations
- Sheet metal fabrication
- Ductwork installation
- Equipment maintenance
- Metal fabrication
- Attention to detail
- Precision measuring
- Shop management
- Hand tool expertise
- Cutting and trimming
- Blueprint reading
- Tooling maintenance
- Power tool operation
- Metal joint repairs
References
References available upon request.
Timeline
Service Advisor
Mercedes Benz of New London
04.2025 - Current
Paraprofessional
Kelly Educational Staffing
01.2025 - 04.2025
Event Security Officer
Mohegan Sun
08.2024 - 12.2024
Sheet Metal Mechanic
Electric Boat
11.2023 - 05.2024
Sales Associate
Tidal River Clothing
03.2023 - 07.2023
Assistant Store Manager
Ivory Ella
09.2022 - 03.2023
High School Diploma -
Ella T Grasso Technical High School
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