Manuel Lucena-Martinez
Waterloo,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Service Advisor
K&F Auto Sales And Service
04.2022 - 07.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
Service Advisor
Griffin Chrysler, Dodge, Jeep, Ram
05.2021 - 01.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
Production Lead
Day Break Foods INC.
04.2020 - 06.2021
- Supported employees by accurately tracking time and proactively resolving any conflicts.
- Trained workers in proper operation, calibration and maintenance of production line equipment.
- Handled production line documentation for waste, downtime and output.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Insured that employees were taking proper care of the chickens assigned to their care.
Assistant Store Manager
GameStop
10.2019 - 04.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Private Security Officer
MPI Protective Services
04.2018 - 05.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Retail Sales Associate
Toy Vault Inc
08.2017 - 02.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Extruder Operator
Cable Components Group LLC
07.2016 - 08.2017
- Interpreted and followed production orders to maintain compliance with production standards and unique product specifications.
- Took apart machinery, cleaned parts and replaced damaged or worn out components.
- Changed out screens, dies and inserts to fit different production needs.
- Started up and ran extrusion lines producing wide range of products for wire industry OEMs.
Chemical Compounder
Sheffield Pharmaceuticals
05.2014 - 08.2016
- Prepared and created finished goods following work orders and procedures.
- Monitored and managed inventory using FIFO and stock counts.
- Used lift vehicles, power jacks and drummed dollies to complete daily chemical compounding tasks.
- Operated industrial mixing and power lifting equipment by controlling mixing following instructions.
- Operated chemical processing equipment successfully while adhering to company standards.
Basement Waterproofing Technician
All Dry Waterproofing
08.2013 - 12.2013
- Smoothed and leveled new concrete or other materials.
- Followed industry regulations and local building codes.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Utilized equipment to break old forms and structures.
- Assisted with post-construction cleanup and maintenance.
United States Marine
United States Marine Corps
07.2008 - 07.2012
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Operated various weapons systems.
- Maintained clean and inspection ready uniforms.
Education
No Degree - General Studies
Three Rivers Community College
Norwich, CTNo Degree - Combat
School of Infantry
Camp Geiger, NCNo Degree - Maintenance, And System's Operation
80 Hour MRAP Course- Force Protection
Falls Church, VANo Degree - Maintenance, And System's Operations
40 Hour MATV Course
Camp Lejeune, NCNo Degree - Maintenance And System's Operation
Mine Roller Course
Camp Lejeune, NCNo Degree - Diesel Mechanic
Diesle Mechanic Course
Camp Johnson, NcNo Degree - Wisconsin Decision Driving Technique
Fox Valley Technical College
Appleton, WITechnical Diploma - 12 Credit Commercial Driver's License Program
Waukesha County Technical College
Pewaukee, WI10.2023
High School Diploma -
New London High School
New London, CT06.2008
Skills
- Account Management
- Root Cause Analysis
- Computer Tracking
- Engine Diagnostics
- Time Management
- Strategic Planning
- Attention to Detail
- Military Discipline and Bearing
- Route Management
- Duty Assignments
Accomplishments
- Achieved meritorious mast by completing 11 equipment repair orders consisting of 165 man hours and assisted in the completion of 39 total equipment repair orders with accuracy and efficiency from 1 to 30 June 2009.
- Reached the rank of Corproal in the United States Marine Corps.
- Served during Operation Enduring Freedom, in Helmand Province Afghanistan.
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
K&F Auto Sales And Service
04.2022 - 07.2023
Service Advisor
Griffin Chrysler, Dodge, Jeep, Ram
05.2021 - 01.2022
Production Lead
Day Break Foods INC.
04.2020 - 06.2021
Assistant Store Manager
GameStop
10.2019 - 04.2020
Private Security Officer
MPI Protective Services
04.2018 - 05.2019
Retail Sales Associate
Toy Vault Inc
08.2017 - 02.2018
Extruder Operator
Cable Components Group LLC
07.2016 - 08.2017
Chemical Compounder
Sheffield Pharmaceuticals
05.2014 - 08.2016
Basement Waterproofing Technician
All Dry Waterproofing
08.2013 - 12.2013
United States Marine
United States Marine Corps
07.2008 - 07.2012
No Degree - General Studies
Three Rivers Community College
No Degree - Combat
School of Infantry
No Degree - Maintenance, And System's Operation
80 Hour MRAP Course- Force Protection
No Degree - Maintenance, And System's Operations
40 Hour MATV Course
No Degree - Maintenance And System's Operation
Mine Roller Course
No Degree - Diesel Mechanic
Diesle Mechanic Course
No Degree - Wisconsin Decision Driving Technique
Fox Valley Technical College
Technical Diploma - 12 Credit Commercial Driver's License Program
Waukesha County Technical College
High School Diploma -
New London High School
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