Results-driven professional with expertise in sales, marketing, public relations, admissions, and administrative operations. Demonstrated ability to lead teams, streamline processes, and build strong relationships. Proven track record of achieving targets and enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Account Executive
Traditions Health
Lincoln, NE
11.2024 - Current
Develop and maintain relationships with key decision-makers in in accounts.
Educate referral sources and potential clients on the services offered.
Direct efforts to meeting financial targets by exceeding admission goals.
Develop business plans to aid in census growth and development.
Meet with referral sources and clients to coordinate the start of care, ensuring smooth transitions.
Initiate marketing directives for key accounts.
Associate Administrator
Gold Crest Retirement Center
Adams, NE
05.2023 - 11.2024
Directly supervised and guided the social services and activities teams.
Managed the census for the facility.
Reviewed all referrals and coordinated all new admissions to the facility.
Developed and maintained relationships with referral partners.
Assisted in the coordination of new move-ins for townhome tenants.
Planned and executed special events and fundraisers.
Promoted the facility through strategic marketing efforts.
Created marketing materials such as flyers, brochures, and banners.
Assumed leadership responsibilities in the absence of the executive director.
Admissions Director
Emerald Nursing & Rehab Lancaster
Lincoln, NE
04.2021 - 02.2023
Facilitated census management for a 293-bed facility.
Reviewed referrals and leads for post-acute, long-term care, and memory care.
Conducted clinical reviews of referrals, evaluating appropriateness for placement.
Verified payment sources, and completed any required insurance authorizations.
Provided support, bedside visits, and tours.
Identified and coordinated all needs of new admissions to include DME, transportation, medications, etc.
Monitored the admissions process to ensure high standards of care and customer service.
Developed and maintained long-term relationships with hospitals and other referral partners.
Worked closely with the Director of Nursing and the Administrator to ensure smooth transitions.
Provided oversight and direction to the admissions assistant, streamlining the admissions process.
Tracked and analyzed admissions data in CRM to identify trends and opportunities for improvement.
Served as interim Admissions Director for sister facilities as needed and mentored and onboarded new Admissions team members.
Social Services Director
Emerald Nursing & Rehab Lancaster
Lincoln, NE
07.2018 - 04.2021
Led and directed the social services team.
Recruited, interviewed, and hired staff.
Served as a liaison between residents, family members, staff members, and external agencies.
Documented and facilitated timely follow-up on facility grievances.
Performed internal investigations and delivered reports to the appropriate authorities.
Led staff training on customer service, resident experience, abuse, neglect and resident rights.
Developed and implemented a comprehensive strategic plans.
Ensured compliance with all state regulations concerning social service programs.
Presented with the opportunity to transition to the Admissions Director.
Social Services Coordinator
Emerald Nursing & Rehab Lancaster
Lincoln, NE
10.2016 - 07.2018
Addressed and supported the psychosocial needs of residents.
Developed resident centered care plans.
Coordinated communication between team members, physicians, residents, and family members.
Ensured thorough completion of documentation requirements.
Managed caseloads in post acute, long-term care and memory care.
Promoted to the Social Services Director.
Life Enrichment Coordinator
Emerald Nursing & Rehab Lancaster
Lincoln, NE
09.2015 - 04.2017
Led and coordinated the efforts of the Life Enrichment team.
Planned and executed activities to meet the needs of over 220 residents.
Ensured thorough completion of documentation per state and federal regulations.
Accepted promotion to Social Services Coordinator.
Education
Bachelor of Arts - Psychology
NEBRAKSA WESLEYAN UNIVERSITY
Lincoln, NE
05.2013
Skills
Effective leadership capabilities
Problem solving
Customer service
Planning and organizing
Efficient with MatrixCare, PCC, RSL, Microsoft Office