Kallista Addison
CA
Summary
Energetic and welcoming Medical Receptionist with experience providing administrative support and excellent customer service to patients and clients. Skilled in handling patient interaction, multi-line phone systems, and company correspondence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Optical Receptionist
Vantage Eye Center-Monterey, CA
08.2023 - Current
- Creating appointments for patients in a timely manner
- Ensuring payments are applied and ready for processing
- Performs all required scanning of paperwork into the correct company drives
- Maintaining knowledge of acceptable Health and vision insurance plans
- Correctly coded and billed various medical claims
- Experience working with various vision and health insurance companies
- Emailing patients requested service information
- Identifying medical codes and assisting in billing
- Entering CPT and ICD-10 codes and medical diagnosis.
Administrative Assistant
Del Rey Supply
04.2023 - 08.2023
- Answering telephones and emails in a prompt manner, taking messages and transferring calls
- Processed cash and card payments
- Placed purchase orders using a variety of systems
- Responded to customer billing and financial inquires, and directed customers to appropriate departments.
Night Auditor
Noble House Hotels & Resorts-Gateway, CO
08.2022 - 03.2023
- Kept detailed records and receipts of nightly bills and vendor payments
- Matched guests names with identity numbers in the system to verify their information
- Prepared and submitted high-balance audit reports to senior authorities
- Demonstrated exceptional performance, hired as a seasonal employee and being offered a fulltime position in just four months
- Data entry into many different systems.
Front Desk Agent
Noble House Hotels & Resorts-Gateway, CO
07.2022 - 03.2023
- Approached all encounters with guests in a friendly, efficient and service-oriented manner
- Maintained professionalism while dealing with disgruntled guests, focusing on problem solving
- Answered incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Handled cash and credit payments, adhering to the hotel's cash handling policy and PCI compliance
- Entering data into PMS systems.
Administrative Assistant
Sierra Nevada Job Corps-Reno, NV
10.2021 - 09.2022
- Training to receive certification in usage of microsoft applications
- Received training in customer interactions / support
- Educated in public speaking, and maintaining professionalism.
Education
Training program in Certified Professional Coder -
CareerStep
07.2024
High school diploma -
Sierra Nevada High School
Reno, NV09.2021
Administrative Assistance -
Sierra Nevada JobCorps
Reno Nv09.2021
Skills
- Insurance Verification
- Microsoft Applications
- Medicare
- Medical coding
- Multi-line phone systems
- Data entry
- Computer operation
- Medical Billing
- Administrative experience
- Medical Terminology
- Customer service
- Revenue cycle management
- ICD coding
- Anatomy knowledge
- Medical records
- Accounts receivable
- Prior Authorization
- ICD-10
- Patient Scheduling
- Telephone Etiquette
- Front Desk Operations
- Insurance Authorizations
- EHR Software
Certification
Driver's License
OPAC Certification (Microsoft Systems Certification)
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Optical Receptionist
Vantage Eye Center-Monterey, CA
08.2023 - Current
Administrative Assistant
Del Rey Supply
04.2023 - 08.2023
Night Auditor
Noble House Hotels & Resorts-Gateway, CO
08.2022 - 03.2023
Front Desk Agent
Noble House Hotels & Resorts-Gateway, CO
07.2022 - 03.2023
Administrative Assistant
Sierra Nevada Job Corps-Reno, NV
10.2021 - 09.2022
Training program in Certified Professional Coder -
CareerStep
High school diploma -
Sierra Nevada High School
Administrative Assistance -
Sierra Nevada JobCorps
Driver's License
OPAC Certification (Microsoft Systems Certification)
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