Kally Ilunga
Lawrenceville,GA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
Genconn Tecnoceuticals
Cincinnati, OH
12.2018 - 12.2020
- Troubleshoot system issues related to network connectivity, software installation and configuration, and printing.
- Resolved hardware issues including replacing parts as necessary.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
IT Technician
10z Networks
Cincinnati, OH
11.2015 - 12.2017
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Acted as a single point of contact for customers during technical faults and security-related events.
- Provided technical support to users via telephone or remote access.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved hardware issues including replacing parts as necessary.
Education
Associate of Arts -
Interactive College of Technology
Atlanta, GASkills
- Application Installations
- Debugging
- Hardware Installation
- User Training
- Software Updating
- Technical Support
- Hardware Diagnostics
- Remote Technical Support
- Support Services
- System Configuration
- Microsoft Certification
Certification
- Certified Information Systems Security
Professional (CISSP) - Cisco Certified Network Associate (CCNA)
- CompTIAA+ Technician
References
References available upon request.
Timeline
IT Technician
Genconn Tecnoceuticals
12.2018 - 12.2020
IT Technician
10z Networks
11.2015 - 12.2017
Associate of Arts -
Interactive College of Technology
Similar Profiles
Crystal BattsCrystal Batts
Realtor/ Associate Broker at 1st Class Real Estate Premier GroupRealtor/ Associate Broker at 1st Class Real Estate Premier Group
Sister Sara GalyonSister Sara Galyon
Associate Minister of Families Youth and Congregational Care at Christ the King Lutheran ChurchAssociate Minister of Families Youth and Congregational Care at Christ the King Lutheran Church
Dani CherianDani Cherian
Team Associate at WalmartTeam Associate at Walmart
Vy BuiVy Bui
Clinical Pharmacist at Emory University HospitalClinical Pharmacist at Emory University Hospital
Noah BryanNoah Bryan
IT Technician at Grapevine Msp Technology ServiceIT Technician at Grapevine Msp Technology Service